Customer Service Executive

Experian Marketing Services (Malaysia) Sdn Bhd

Kuala Lumpur

Hybrid

MYR 45,000 - 67,000

Full time

14 days+

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Benefits offered by this job

Hybrid work

Bonus plan

Job summary

Experian Marketing Services (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a Customer Service Executive to be a pivotal contact, delivering a positive and seamless experience for customers.

You will handle inquiries across channels, provide accurate information, resolve issues, and follow up on requests. Opportunities to recommend products and services based on customer needs will arise. Strong English communication and teamwork are essential.

Qualifications

Diploma or higher in a relevant field.
Minimum 2 years of customer service experience.
Proficient in MS Office; able to use AI tools.

Responsibilities

Handle daily customer inquiries via phone and email.
Provide accurate information and resolve issues and complaints.
Follow up on customer requests and ensure timely actions.
Verify customer identities following security procedures.
Maintain records of interactions and outcomes.
Collaborate with teammates to deliver a positive experience.

Skills

Customer service

Phone handling

Communication (English)

Team collaboration

Education

Diploma in Business/IT

Tools

MS Office Suite

Job description

Experian Marketing Services (Malaysia) Sdn Bhd 4.0 View all jobs

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity

Great compensation package and discretionary bonus plan
Work Arrangement: Hybrid. You will combine in-office and remote work, with regular attendance required at the office. (The updated version)
Experian is an equal opportunities employer

Job Description

As a Customer Service Executive, you will be an important point of contact for our customers, helping to deliver a positive and seamless customer experience.

You will handle customer enquiries across different communication channels, provide accurate information, resolve issues and complaints, and ensure customer requests are followed through in a timely manner. You will also have opportunities to recommend relevant products and services based on customers' needs.

Strong customer service and phone-handling skills
You will need to understand customer needs and recommend appropriate solutions.
You will need to work on the role as a customer service executive and work collaboratively within a team.
A good command of spoken and written English.

What you'll do

Work from the office as part of our hub-based customer service team.
Handle daily incoming and outgoing customer calls and emails in a professional and timely manner.
Respond to customer enquiries, provide accurate information, and assist in resolving customer issues and complaints.
Perform customer identity verification and follow up on required documentation in accordance with established verification, security, and data-handling procedures.
Maintain accurate records of customer interactions, enquiries, complaints, feedback, and actions taken.
Follow up on customer requests to ensure appropriate actions have been completed.
Share customer feedback, comments, and insights with management to support improvements to our products and services.
Identify opportunities to recommend and promote relevant products and services based on customer needs.
Support new product testing, implementation, and launches.
Leverage AI-powered tools and digital solutions to enhance productivity, improve customer interactions, and support efficient case management and problem resolution.
Meet assigned service standards, KPIs, and performance targets.
Collaborate with team members and other stakeholders to deliver positive customer experience.

Qualifications

Diploma, Advanced/Higher/Graduate Diploma in Business Studies, Business Administration, Management, Marketing, Commerce, Economics, Information Technology, or an equivalent qualification.
Able to adopt AI-powered tools and new technologies to enhance productivity, customer experience, and continuous improvement. Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.
Minimum of 2 years of relevant customer services or related working experience.

Experian Careers - Creating a better tomorrow together

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few.

What can I earn as a Customer Service Executive

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