[Expression of Interest] - Client Service Executive

Experian Asia Pacific; Kuala Lumpur; Hybrid; MYR 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement: home and offi

Inclusive paid leave

People-first and inclusive workplace

Career growth opportunities

Exposure to diverse, global teams

Experian Cares flexible benefits

Job summary

Experian Asia Pacific is seeking a customer service professional to be the voice of Experian Credit Services across channels, addressing enquiries and feedback with a client-centric approach.

You will work within the Client Services Team to deliver solutions, qualify leads, and maintain customer data in our CRM while supporting system upgrades and business continuity efforts as needed.

Qualifications

• Provide best-in-class service experience by handling enquiries and feedback with SLA adherence.
• Understand customer requirements, qualify leads, and provide product recommendations across channels.
• Aim to achieve or exceed targets such as Service Quality Rating.
• Maintain customers' data accurately via CRM systems.
• Support system upgrades, product launches or Business Continuity Plans outside normal hours when required.
• Take on any report or task related to customer service.
• Role reports to Senior Client Service Manager.

Responsibilities

• Address enquiries and feedback about Experian Credit Services through all channels.
• Provide solutions that meet customer requirements and deliver best-in-class service.
• Maintain accurate customer data and assist with lead qualification.

Skills

Client-centric mindset

Team collaboration

Lead qualification

Customer data maintenance

Education

Diploma/Degree in business or relevant studies

Tools

CRM systems

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Benefits & Perks

• Hybrid work arrangement: home and office


• Inclusive paid leave


• People-first and inclusive workplace


• Career growth opportunities


• Exposure to diverse, global teams


• Experian Cares flexible benefits

Job Description

What you'll do

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers' requirements in accordance with our organization's best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.

We are looking for a, accountable, team-player with a-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working.

What You’ll Need To Bring To The Role

• Provide best-in-class service experience to customers through effective handling of all enquiries and feedback within committed service-level-agreement (SLA).


• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through Experience interpreting and responding to customer questions and requests and collaboration with different cross functional teams.


• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).


• Accurately maintenance of customers' data via our CRM systems.


• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.


• Assume any report or task assigned that are relevant to customer service.


• This role will be reporting to Senior Client Service Manager.

Qualifications

What we are looking for

• Minimum 2 years of experience in customer service


• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)


• Proven ability to excel as part of a team


• Bilingual candidate (English & Mandarin) is preferred


• Diploma/Degree in business or relevant studies is preferred


• Familiarity with Singapore business landscape is preferred