[Expression of Interest] - Client Service Executive

Experian Group; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Experian Credit Services Singapore is seeking a customer-focused team member to join its Client Services Team in Kuala Lumpur. You will address enquiries and feedback across channels, ensuring solutions meet customer requirements and SLA commitments.

Responsibilities include maintaining accurate customer data in the CRM, qualifying leads, and collaborating with cross-functional teams to support product launches and continuity plans. A background in MNC or financial institutions is desirable.

Qualifications

• Minimum 2 years of experience in customer service.
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B).
• Outstanding interpersonal and communication skills, written and verbal.

Responsibilities

• Provide best-in-class service experience to customers through effective handling of enquiries and feedback in a timely and professional manner within SLA.
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations with cross-functional teams.
• Achieve or exceed hard targets and objectives (e.g., Service Quality Rating).
• Accurate and timely maintenance of customers’ data via our CRM systems.
• Support system upgrades, product launches or Business Continuity Plan (BCP) outside normal hours if required.
• Assist with reports or tasks related to customer service.

Skills

Customer service

Client-centric

Interpersonal skills

Communication skills

Bilingual English & Mandarin

Education

Diploma/Degree in business or relevant studies

Tools

CRM systems

Job description

Role Overview

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll be doing

• Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Accurate and timely maintenance of customers’ data via our CRM systems.
• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
• Assume any report or task assigned that are relevant to customer service.

Experience and Skills

What you’ll need to bring to the team

• Minimum 2 years of experience in customer service
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Outstanding interpersonal and communication skills, written and verbal
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive with a positive learning attitude and desire to learn the ropes
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is preferred
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affinity Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together