Customer Success Specialist - Tech Support & Onboarding

Zetpy; Ampang Jaya; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay Package

Birthday holiday + birthday meal

Unlimited soft drinks & snacks

New Laptop Subsidy

RM500 Book purchase reimbursement

Medical & Dental Benefits

Health Insurance (Medical Card)

Job summary

Zetpy in Malaysia invites a Customer Support Specialist to join our dynamic Customer Success Team. You will assist customers as they grow their business using Zetpy, delivering thoughtful guidance and practical solutions.

The role emphasises multi-channel support (phone, email, chat), technical curiosity about our tools, and the ability to adapt in a fast-paced startup environment while maintaining a high standard of customer care.

Qualifications

• Minimum 2 years of customer service experience.
• Diploma or Bachelor’s degree - any major.
• Fluency in English, Bahasa Malaysia (or Mandarin).

Responsibilities

• Develop deep knowledge of the Zetpy software.
• Effectively resolve customers' issues through phone, email, and chat.
• Provide support & guidance to Zetpy’s customer base.
• Drive long-term customer adoption through onboarding.
• Diagnose software issues and engage with product/engineering teams.
• Communicate thoughtful, customized solutions to help customers grow their business.
• Collaborate with inside sales or account owners to identify upsell opportunities.
• Handle multiple customer issues in a fast-paced environment.
• Show resilience and adaptability as customer needs evolve.

Skills

Customer support

Problem solving

English

Bahasa Malaysia

Education

Diploma or Bachelor's degree

Tools

HTML

CSS

APIs

Marketplaces (Lazada, Shopee, TikTok Shop)

Shopping Carts (WooCommerce, Shopify, Magento)

Job description

Zetpy in Malaysia invites a Customer Support Specialist to join our dynamic Customer Success Team. You will assist customers as they grow their business using Zetpy, delivering thoughtful guidance and practical solutions.

The role emphasises multi-channel support (phone, email, chat), technical curiosity about our tools, and the ability to adapt in a fast-paced startup environment while maintaining a high standard of customer care.