Hybrid Customer Experience Pro II: Solutions & Support

Zebra Technologies; Penang; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies is seeking a customer support specialist in Malaysia. The role involves resolving customer issues via phone, email, or chat using strong technical knowledge and interpersonal skills.

You will document interactions, troubleshoot problems, and escalate complex issues when necessary. Candidates should have 1–2 years of experience and a foundation in MS Office, with a strong emphasis on customer service, communication, and problem-solving abilities.

Qualifications

• High School or equivalent vocational qualification/experience preferred.
• 1-2 years of experience preferred.
• Strong communication and customer service orientation required.
• Proficient in MS Office applications (Word, Excel, Outlook).

Responsibilities

• Communicate technical solutions to customers via telephone, email or chat.
• Fully document customer interactions in real time.
• Troubleshoot problems with product knowledge and escalate when needed.
• Collaborate with technicians and supervisor to resolve issues.
• Explain technical issues in clear terms to customers and management.

Skills

MS Office

Customer service

Communication skills

Time management

Education

High School or equivalent

Job description

Zebra Technologies is seeking a customer support specialist in Malaysia. The role involves resolving customer issues via phone, email, or chat using strong technical knowledge and interpersonal skills.

You will document interactions, troubleshoot problems, and escalate complex issues when necessary. Candidates should have 1–2 years of experience and a foundation in MS Office, with a strong emphasis on customer service, communication, and problem-solving abilities.