Hybrid Customer Experience Executive (AI-Supported)

Experian; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first workplace

Job summary

Experian is a global data and technology company delivering insights to customers and businesses. We are seeking a Customer Service Executive to respond to inquiries via phone, email and other channels, resolving issues and guiding customers to suitable products.

You will verify customers, document interactions, and work with teammates to meet KPIs in a hybrid office setup. The role requires a diploma and at least two years in customer service.

Qualifications

• Diploma or higher in Business Studies, Business Administration, Management, Marketing, Commerce, Economics, Information Technology, or equivalent.
• Experience of at least 2 years in customer services or related roles.
• Proficiency with AI-powered tools and Microsoft Office applications.

Responsibilities

• Handle incoming and outgoing customer calls and emails from the office, resolving enquiries, issues and complaints within service timelines.
• Complete customer verification and case follow-up, including identity checks and required documentation.
• Maintain accurate customer records by documenting interactions and using AI-powered tools to manage cases.

Skills

AI-powered tools adoption

Education

Diploma / equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Experian is a global data and technology company delivering insights to customers and businesses. We are seeking a Customer Service Executive to respond to inquiries via phone, email and other channels, resolving issues and guiding customers to suitable products.

You will verify customers, document interactions, and work with teammates to meet KPIs in a hybrid office setup. The role requires a diploma and at least two years in customer service.