Client Success Executive

Experian Group; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Experian in Kuala Lumpur is seeking a graduate to support the Strategic Account Management team by drafting proposals, coordinating agreements, and maintaining documentation. The role also involves developing sales enablement materials, templates, and best practices to ensure internal consistency.

You will manage administrative tasks, prepare proposals with Account Managers, and ensure timely completion of client consents and required documentation.

Qualifications

• Diploma or Bachelor degree in business or related field.
• 1–3 years in client success, sales support or similar roles.
• Familiarity with banking/fintech industry is a plus.
• Strong organizational skills and attention to detail.

Responsibilities

• Support Strategic Account Management by drafting and coordinating agreements and proposals.
• Develop and maintain sales enablement materials and best practices.
• Manage administrative tasks and maintain records for proposals and documentation.
• Prepare proposals and coordinate with Account Managers on data needs and timelines.
• Follow up on client consents and ensure documentation is complete on time.
• Coordinate client system upgrades and communicate updates to clients.

Skills

Excellent organizational skills

Detail-oriented

Clear written and verbal communication

Presentation slide preparation

MS Office proficiency

Education

Diploma or Bachelor degree in Business Studies/Administration/Management, Finance, Marketing

Tools

MS Office

Job description

Role Overview

Job description

• Support the Strategic Account Management Team after they have secured or initiated a business opportunity by assisting in drafting and coordinating agreements, proposals, and related documentation based on qualified sales discussions.
• Assist in developing and maintaining sales enablement materials, including guides, templates, and best practices, to support internal consistency.
• Manage administrative tasks and maintain accurate records of proposals, internal policy document, client access management and documentation to ensure compliance with internal processes and audit requirements.
• Prepare proposals as needed and work closely with Account Managers to understand data requirements, timelines, and client needs.
• Follow up on client consents and ensure all required documentation is completed accurately and on time.
• Coordinate and support existing client system upgrades and enhancements by working with internal teams to track progress, manage timelines, and communicate key updates to clients.
• Work closely with finance and internal stakeholders to resolve billing or payment-related issues.
• Prepare and deliver accurate sales performance reports and business review to Leadership Team.
• Maintain and validate data integrity in Salesforce, including regular updates to ensure the Best Practice Score is maintained.
• Provide support to Sales Support teams in conducting Client Due Diligence (CDD) and assisting with client onboarding processes when needed.
• Ensure accuracy and attention to detail in all deliverables.

Experience and Skills

• Diploma or Bachelor of Degree in Business Studies/Administration/Management, Finance, Marketing or related field.
• 1 - 3 years’ working experience in client success, sales support, account support, or a similar client-facing coordination role.
• Familiarity with banking and finance industry or fintech industry will be an advantage.
• Excellent organizational skills and ability to manage tasks and follow up with internal teams.
• Detail-oriented mindset with accuracy in documentation and reporting.
• Clear written and verbal communication skills for internal coordination.
• Ability to prepare slides and presentation materials when necessary.
• Proficiency in MS Office (Word, Excel, PowerPoint)

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affciative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here