B2B Customer Success & Upsell Specialist

Experian Information Services Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Experian Information Services Malaysia Sdn Bhd is seeking an experienced Customer Service Executive to support B2B clients. You will handle daily customer order fulfilment and ensure timely, accurate deliveries, as well as manage inbound and outbound calls and emails.

You will keep records of inquiries and transactions, follow up on requests, provide feedback to management, and contribute to team KPIs. The ideal candidate has a Diploma or equivalent and 2–5 years in related roles, with strong

Qualifications

• Diploma or equivalent required.
• 2–5 years of experience in B2B customer service handling inbound/outbound calls.
• Must have good English; Chinese language is a plus.

Responsibilities

• Handle daily customer order fulfilment and ensure timely, accurate delivery.
• Manage daily customer calls and emails.
• Keep records of customer interactions and transactions.
• Follow up to ensure actions are taken on requests.
• Assist in new product testing, implementation and launches.

Skills

B2B customer service

Order fulfilment

Inbound outbound calls

English proficiency

Chinese language

Education

Diploma or equivalent

Economics/Business/IT

Job description

Experian Information Services Malaysia Sdn Bhd is seeking an experienced Customer Service Executive to support B2B clients. You will handle daily customer order fulfilment and ensure timely, accurate deliveries, as well as manage inbound and outbound calls and emails.

You will keep records of inquiries and transactions, follow up on requests, provide feedback to management, and contribute to team KPIs. The ideal candidate has a Diploma or equivalent and 2–5 years in related roles, with strong