Hybrid Client Success Executive for Strategic Accounts

Experian PLC; Kuala Lumpur; Hybrid; MYR 42,000 - 68,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first workplace

Job summary

Experian PLC in Kuala Lumpur is seeking a Sales Support professional to assist the Strategic Account Management Team with proposals, onboarding, and client documentation. You will coordinate with internal teams to maintain data accuracy and deliver timely updates for leadership reviews.

The role emphasizes documenting client needs, managing governance, and supporting billing resolution in a hybrid work setup with opportunities to contribute to client success in fintech and banking sectors.

Qualifications

• Diploma or Bachelor of Degree in Business Studies/Administration/Management, Finance, Marketing or related field.
• 1 or more years of experience in client success, sales support, account support, or a similar client-facing coordination role.
• Familiarity with banking and finance industry or fintech industry will be an advantage.
• Experience balancing a book of business and follow up with internal teams.
• Experience documenting customer pain points, workflows, and requests mindset with accuracy in documentation and reporting.
• Clear Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product for internal coordination.

Responsibilities

• Support the Strategic Account Management Team in progressing qualified opportunities by preparing and coordinating proposals, agreements and supporting documentation, while confirming client requirements, data needs and delivery timelines with Account Managers.
• Manage client documentation and governance requirements by maintaining accurate records of proposals, internal policies and client access; following up on client consents; and supporting Client Due Diligence and onboarding in line with internal processes and audit requirements.
• Coordinate system upgrades and enhancements for existing clients by working with internal teams to track deliverables and timelines, resolve issues and provide clients with clear progress updates.
• Maintain accurate commercial and performance information by updating Salesforce records, protecting data integrity, maintaining the required Best Practice Score, and preparing sales performance reports and business reviews for the Leadership Team.
• Strengthen sales operations and account support by developing sales enablement guides, templates and best practices, and working with Finance and relevant business partners to resolve billing and payment issues.

Skills

Client success

Sales support

Account coordination

Documentation

Education

Diploma or Bachelor in Business/Administration/Management/Finance/Marketing

Tools

Salesforce

Job description

Experian PLC in Kuala Lumpur is seeking a Sales Support professional to assist the Strategic Account Management Team with proposals, onboarding, and client documentation. You will coordinate with internal teams to maintain data accuracy and deliver timely updates for leadership reviews.

The role emphasizes documenting client needs, managing governance, and supporting billing resolution in a hybrid work setup with opportunities to contribute to client success in fintech and banking sectors.