Hybrid Cloud & Virtualization Field Engineer (L2)

NTT Communications; Kuala Selangor; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

NTT DATA in Malaysia is seeking an infrastructure engineer to oversee day-to-day cloud and virtualization operations, ensuring high availability, performance and security. You will monitor VMware vSphere/VCF, NSX and related platforms, perform change management, incident handling and continuous improvement in a hybrid working environment.

The role requires ITIL-aligned processes, collaboration with network, security, and vendor teams, and hands-on scripting to automate routine tasks.

Qualifications

• 2-3 years of experience in infrastructure, virtualization or cloud operations.
• Hands-on experience supporting enterprise production environments.
• Experience working in an ITIL/SLA-driven operational environment.
• Experience with incident, problem and change management.
• Experience supporting 24×7 environments or on-call operations is advantageous

Responsibilities

• Operate and support enterprise cloud infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN and NSX.
• Perform infrastructure health checks, capacity monitoring and performance optimization.
• Manage virtual machines, clusters, resource allocation and infrastructure lifecycle activities.
• Support cloud infrastructure deployment, migration, upgrade and expansion activities.
• Troubleshoot compute, storage and virtualization issues.
• Monitor infrastructure availability, performance, capacity and service health.
• Respond to infrastructure alerts and incidents within agreed SLA.
• Perform troubleshooting, root-cause analysis and problem management.
• Escalate complex issues to L3, vendors or technology SMEs when required.
• Participate in major incident management and service restoration.
• Support NSX security policies, micro-segmentation and network connectivity troubleshooting.
• Work with network and security teams on infrastructure changes and incident resolution.
• Ensure infrastructure operations comply with security and access-control requirements.
• Execute infrastructure changes according to approved change-management procedures.
• Perform patching, firmware/software upgrades and configuration changes.
• Conduct pre-change validation and post-change verification.
• Maintain configuration baselines and infrastructure documentation.
• Ensure unauthorized changes are identified and reported.
• Identify opportunities to automate repetitive operational activities.
• Develop or use PowerCLI, PowerShell, Python is advantageous
• Improve monitoring, alerting and operational dashboards.
• Reduce manual activities, recurring incidents and MTTR through automation.
• Work with technology vendors such as Broadcom/VMware, hardware vendors and service providers.
• Coordinate technical troubleshooting and support cases.
• Provide technical updates during incidents and infrastructure maintenance.
• Collaborate with application, network, security and service-management teams.

Skills

VMware vSphere / ESXi / vCenter

VCF 8/9

NSX / SDN

Windows / Linux admin

PowerCLI / PowerShell

ITIL / Incident Management

Monitoring & log management

Job description

NTT DATA in Malaysia is seeking an infrastructure engineer to oversee day-to-day cloud and virtualization operations, ensuring high availability, performance and security. You will monitor VMware vSphere/VCF, NSX and related platforms, perform change management, incident handling and continuous improvement in a hybrid working environment.

The role requires ITIL-aligned processes, collaboration with network, security, and vendor teams, and hands-on scripting to automate routine tasks.