Data Centre Service Delivery Field Support Engineer (L2)

NTT Communications; Kuala Selangor; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

NTT DATA in Malaysia is seeking an infrastructure engineer to oversee day-to-day cloud and virtualization operations, ensuring high availability, performance and security. You will monitor VMware vSphere/VCF, NSX and related platforms, perform change management, incident handling and continuous improvement in a hybrid working environment.

The role requires ITIL-aligned processes, collaboration with network, security, and vendor teams, and hands-on scripting to automate routine tasks.

Qualifications

• 2-3 years of experience in infrastructure, virtualization or cloud operations.
• Hands-on experience supporting enterprise production environments.
• Experience working in an ITIL/SLA-driven operational environment.
• Experience with incident, problem and change management.
• Experience supporting 24×7 environments or on-call operations is advantageous

Responsibilities

• Operate and support enterprise cloud infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN and NSX.
• Perform infrastructure health checks, capacity monitoring and performance optimization.
• Manage virtual machines, clusters, resource allocation and infrastructure lifecycle activities.
• Support cloud infrastructure deployment, migration, upgrade and expansion activities.
• Troubleshoot compute, storage and virtualization issues.
• Monitor infrastructure availability, performance, capacity and service health.
• Respond to infrastructure alerts and incidents within agreed SLA.
• Perform troubleshooting, root-cause analysis and problem management.
• Escalate complex issues to L3, vendors or technology SMEs when required.
• Participate in major incident management and service restoration.
• Support NSX security policies, micro-segmentation and network connectivity troubleshooting.
• Work with network and security teams on infrastructure changes and incident resolution.
• Ensure infrastructure operations comply with security and access-control requirements.
• Execute infrastructure changes according to approved change-management procedures.
• Perform patching, firmware/software upgrades and configuration changes.
• Conduct pre-change validation and post-change verification.
• Maintain configuration baselines and infrastructure documentation.
• Ensure unauthorized changes are identified and reported.
• Identify opportunities to automate repetitive operational activities.
• Develop or use PowerCLI, PowerShell, Python is advantageous
• Improve monitoring, alerting and operational dashboards.
• Reduce manual activities, recurring incidents and MTTR through automation.
• Work with technology vendors such as Broadcom/VMware, hardware vendors and service providers.
• Coordinate technical troubleshooting and support cases.
• Provide technical updates during incidents and infrastructure maintenance.
• Collaborate with application, network, security and service-management teams.

Skills

VMware vSphere / ESXi / vCenter

VCF 8/9

NSX / SDN

Windows / Linux admin

PowerCLI / PowerShell

ITIL / Incident Management

Monitoring & log management

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Purpose

Responsible for the day-to-day operation, monitoring, maintenance and support of cloud and virtualized infrastructure, ensuring high availability, performance, security and compliance. The engineer will provide L2 operational support, troubleshoot infrastructure incidents, perform changes and participate in infrastructure projects and continuous improvement.

Key Responsibilities

1. Cloud & Virtualization Operations

• Operate and support enterprise cloud infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN and NSX.
• Perform infrastructure health checks, capacity monitoring and performance optimization.
• Manage virtual machines, clusters, resource allocation and infrastructure lifecycle activities.
• Support cloud infrastructure deployment, migration, upgrade and expansion activities.
• Troubleshoot compute, storage and virtualization issues.

2. Infrastructure Monitoring & Incident Management

• Monitor infrastructure availability, performance, capacity and service health.
• Respond to infrastructure alerts and incidents within agreed SLA.
• Perform troubleshooting, root-cause analysis and problem management.
• Escalate complex issues to L3, vendors or technology SMEs when required.
• Participate in major incident management and service restoration.

3. Network & Security Operations

• Support NSX security policies, micro-segmentation and network connectivity troubleshooting.
• Work with network and security teams on infrastructure changes and incident resolution.
• Ensure infrastructure operations comply with security and access-control requirements.

4. Change & Configuration Management

• Execute infrastructure changes according to approved change-management procedures.
• Perform patching, firmware/software upgrades and configuration changes.
• Conduct pre-change validation and post-change verification.
• Maintain configuration baselines and infrastructure documentation.
• Ensure unauthorized changes are identified and reported.

5. Automation & Continuous Improvement

• Identify opportunities to automate repetitive operational activities.
• Develop or use PowerCLI, PowerShell, Python is advantageous
• Improve monitoring, alerting and operational dashboards.
• Reduce manual activities, recurring incidents and MTTR through automation.

6. Vendor & Stakeholder Management

• Work with technology vendors such as Broadcom/VMware, hardware vendors and service providers.
• Coordinate technical troubleshooting and support cases.
• Provide technical updates during incidents and infrastructure maintenance.
• Collaborate with application, network, security and service-management teams.

Required Technical Skills

• VMware vSphere / ESXi / vCenter
• VMware Cloud Foundation (VCF) — preferably VCF 8/9
• vSAN
• NSX / software-defined networking
• Windows and/or Linux administration
• Network fundamentals: TCP/IP, DNS, DHCP, VLAN, routing
• Firewall and security fundamentals
• Monitoring and log-management platforms
• PowerCLI / PowerShell / Python is advantageous
• ITIL / Incident, Problem and Change Management

Preferred Certifications

• VCP-VCF
• VCP-DCV
• VMware/VCF-related certifications
• ITIL Foundation
• Microsoft / Linux certifications
• Cloud certifications such as AWS/Azure/GCP

Experience

• 2 -3 years of experience in infrastructure, virtualization or cloud operations.
• Hands-on experience supporting enterprise production environments.
• Experience working in an ITIL/SLA-driven operational environment.
• Experience with incident, problem and change management.
• Experience supporting 24×7 environments or on-call operations is advantageous

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.