Data Centre Service Delivery Field Support Engineer (L2)

NTT Limited; Petaling Jaya; Hybrid; MYR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a skilled Infrastructure Engineer to join our hybrid team in Malaysia. You will manage day-to-day cloud and virtualization operations, ensuring high availability and security across VMware-based infrastructure.

The role emphasizes L2 support, incident handling, and continuous improvement. Your experience includes enterprise production environments, ITIL/SLA-driven operations, and familiarity with on-call support.

Qualifications

• 2-3 years of experience in infrastructure, virtualization or cloud operations.
• Hands-on experience in enterprise production environments, ITIL/SLA-driven operations.
• Experience with incident, problem and change management.
• Experience supporting 24x7 environments or on-call operations is advantageous.

Responsibilities

• Cloud & Virtualization Operations: Operate and support enterprise cloud infrastructure including VMware components; perform health checks and lifecycle activities.
• Infrastructure Monitoring & Incident Management: Monitor availability, respond to alerts, perform root-cause analysis and escalate as needed.
• Network & Security Operations: Support NSX policies and security requirements; coordinate with security teams.
• Change & Configuration Management: Execute changes per approved processes; patching and verifications.
• Automation & Continuous Improvement: Identify automation opportunities using PowerCLI/PowerShell/Python.
• Vendor & Stakeholder Management: Coordinate troubleshooting with Broadcom/VMware and other vendors.

Skills

VMware vSphere

VCF (VMware Cloud Foundation)

vSAN

NSX

Windows/Linux administration

Networking fundamentals

Firewall/security basics

Monitoring/log management

PowerCLI/PowerShell/Python

ITIL/Incident/Change Management

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Purpose

Responsible for the day‑to‑day operation, monitoring, maintenance and support of cloud and virtualized infrastructure, ensuring high availability, performance, security and compliance. The engineer will provide L2 operational support, troubleshoot infrastructure incidents, perform changes and participate in infrastructure projects and continuous improvement.

Key Responsibilities

• Cloud & Virtualization Operations Operate and support enterprise cloud infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN and NSX. Perform infrastructure health checks, capacity monitoring and performance optimization. Manage virtual machines, clusters, resource allocation and infrastructure lifecycle activities. Support cloud infrastructure deployment, migration, upgrade and expansion activities. Troubleshoot compute, storage and virtualization issues.
• Infrastructure Monitoring & Incident Management Monitor infrastructure availability, performance, capacity and service health. Respond to infrastructure alerts and incidents within agreed SLA. Perform troubleshooting, root‑cause analysis and problem management. Escalate complex issues to L3, vendors or technology SMEs when required. Participate in major incident management and service restoration.
• Network & Security Operations Support NSX security policies, micro‑segmentation and network connectivity troubleshooting. Work with network and security teams on infrastructure changes and incident resolution. Ensure infrastructure operations comply with security and access‑control requirements.
• Change & Configuration Management Execute infrastructure changes according to approved change-management procedures. Perform patching, firmware/software upgrades and configuration changes. Conduct pre‑change validation and post‑change verification. Maintain configuration baselines and infrastructure documentation. Ensure unauthorized changes are identified and reported.
• Automation & Continuous Improvement Identify opportunities to automate repetitive operational activities. Develop or use PowerCLI, PowerShell, Python is advantageous. Improve monitoring, alerting and operational dashboards. Reduce manual activities, recurring incidents and MTTR through automation.
• Vendor & Stakeholder Management Work with technology vendors such as Broadcom/VMware, hardware vendors and service providers. Coordinate technical troubleshooting and support cases. Provide technical updates during incidents and infrastructure maintenance. Collaborate with application, network, security and service‑management teams.

Required Technical Skills

• VMware vSphere / ESXi / vCenter
• VMware Cloud Foundation (VCF) — preferably VCF 8/9
• vSAN
• NSX / software‑defined networking
• Windows and/or Linux administration
• Network fundamentals: TCP/IP, DNS, DHCP, VLAN, routing
• Firewall and security fundamentals
• Monitoring and log‑management platforms
• PowerCLI / PowerShell / Python is advantageous
• ITIL / Incident, Problem and Change Management

Preferred Certifications

• VCP-VCF
• VCP-DCV
• VMware/VCF-related certifications
• ITIL Foundation
• Microsoft / Linux certifications
• Cloud certifications such as AWS/Azure/GCP

Experience

2 -3 years of experience in infrastructure, virtualization or cloud operations. Hands‑on experience supporting enterprise production environments. Experience working in an ITIL/SLA-driven operational environment. Experience with incident, problem and change management. Experience supporting 24×7 environments or on‑call operations is advantageous.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, connected sport. Together we enable the connected future.