HVAC After Sales Supervisor | Iskandar Puteri

Hirehub Group; Iskandar Puteri; On-site; MYR 89,000 - 134,000; Full time

Job summary

Hirehub Group is seeking a capable after-sales service lead in Malaysia to manage the service team for air conditioning products, ensuring timely responses and high customer satisfaction.

You will develop service processes, coordinate with headquarters, and provide on-site and remote technical support while coaching local technicians and building strong customer relationships.

Qualifications

• Diploma or Bachelor's in Mechanical, Electrical, HVAC or related field.
• 3–5 years in after-sales service, HVAC, or technical service management.
• Experience leading or supervising a service team preferred.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills.
• Willing to travel within Malaysia as required.

Responsibilities

• Manage daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and maintain high customer satisfaction.
• Develop and improve after-sales service processes including installation, maintenance, repair, and complaint handling.
• Ensure compliance with after-sales policies and service standards from head office.
• Lead troubleshooting, on-site repairs, and remote technical support.
• Provide technical guidance for HVAC systems including chillers and precision air conditioners.
• Support technical upgrades and continuous improvement initiatives.
• Coordinate with headquarters, customers, suppliers, and service partners.

Skills

Troubleshooting

Communication

Team leadership

Travel readiness

Education

Diploma / Bachelor's in Mechanical or Electrical HVAC

Tools

Service management software

MS Office

Job description

Company Background

Our client focusing on climate-control and HVAC solutions for data centres and industrial facilities. Its product range includes liquid cooling systems, precision air conditioners, modular integrated cooling plants and dry coolers, with services covering system design, installation and maintenance for Southeast Asian customers.

Job Description

• Manage the daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and maintain a high level of customer satisfaction.
• Develop, implement, and continuously improve after-sales service processes, including installation, maintenance, repair, and complaint handling.
• Ensure compliance with the after-sales policies and service standards established by the China headquarters.
• Lead the team in troubleshooting, on-site repairs, and remote technical support.
• Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.
• Support technical upgrades and continuous improvement initiatives.
• Coordinate with the China headquarters, customers, suppliers, and service partners on technical, spare parts, and logistics matters.
• Handle escalated customer complaints professionally and ensure effective resolution.
• Build and maintain strong customer relationships while safeguarding the company's brand image
• Train and coach local service technicians on company procedures, service standards, and technical knowledge.
• Develop the team's technical competency and customer service skills.
• Monitor team performance and drive continuous improvement.

Job Requirements:

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field.
• Minimum 3–5 years of experience in after-sales service, HVAC, air conditioning, or technical service management.
• Experience leading or supervising a service team is preferred.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills.
• Proficient in English, Mandarin, and Bahasa Malaysia.
• Willing to travel within Malaysia when required.

Salary Range: Up to RM10k; open for nego higher if experienced

Location: Iskandar Puteri