HVAC After Sales Supervisor | Iskandar Puteri

Hirehub Management Sdn. Bhd.; Iskandar Puteri; On-site; MYR 102,000 - 122,000; Full time

Job summary

Hirehub Management Sdn. Bhd. is seeking an experienced After-Sales Service Manager for HVAC products to oversee daily operations in Malaysia. You will drive timely responses, maintain customer satisfaction, and lead a team of technicians across installation, maintenance, and repairs.

The role requires 3–5 years in HVAC service management, strong troubleshooting skills, and fluency in English, Mandarin and Bahasa Malaysia. Travel within Malaysia will be required as needed.

Qualifications

• Bachelor's/Diploma in Mechanical Engineering, Electrical Engineering, HVAC or related field.
• 3–5 years in after-sales service, HVAC, or technical service management.
• Experience leading a service team is preferred.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Manage daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and high customer satisfaction.
• Develop and improve after-sales service processes including installation, maintenance, repair, and complaints handling.
• Coordinate with China HQ, customers, suppliers, and service partners on technical, spare parts and logistics matters.
• Train and coach local technicians on procedures, service standards and technical knowledge.

Skills

Team leadership

Troubleshooting

Communication

Multilingual

Education

Engineering degree or Diploma

Job description

Company Background

Our client focusing on climate-control and HVAC solutions for data centres and industrial facilities. Its product range includes liquid cooling systems, precision air conditioners, modular integrated cooling plants and dry coolers, with services covering system design, installation and maintenance for Southeast Asian customers.

Job Description

• Manage the daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and maintain a high level of customer satisfaction.
• Develop, implement, and continuously improve after-sales service processes, including installation, maintenance, repair, and complaint handling.
• Ensure compliance with the after-sales policies and service standards established by the China headquarters.
• Lead the team in troubleshooting, on-site repairs, and remote technical support.
• Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.
• Support technical upgrades and continuous improvement initiatives.
• Coordinate with the China headquarters, customers, suppliers, and service partners on technical, spare parts, and logistics matters.
• Handle escalated customer complaints professionally and ensure effective resolution.
• Build and maintain strong customer relationships while safeguarding the company's brand image
• Train and coach local service technicians on company procedures, service standards, and technical knowledge.
• Develop the team's technical competency and customer service skills.
• Monitor team performance and drive continuous improvement.

Job Requirements:

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field.
• Minimum 3–5 years of experience in after-sales service, HVAC, air conditioning, or technical service management.
• Experience leading or supervising a service team is preferred.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills.
• Proficient in English, Mandarin, and Bahasa Malaysia.
• Willing to travel within Malaysia when required.

Salary Range: Up to RM10k; open for nego higher if experienced

Location: Iskandar Puteri