HVAC After-Sales Supervisor, Malaysia – Lead Tech & Service

Hirehub Group; Iskandar Puteri; Presencial; MYR 102.000 - 122.000; Jornada completa

Descripción de la vacante

Hirehub Group is seeking a capable After-Sales Service Manager for Malaysia to lead a dedicated team handling HVAC products, chillers, and air conditioning systems. You will oversee installation, maintenance, repair, and troubleshooting while upholding high service standards.

Coordinate with headquarters and customers, manage spare parts and logistics, and train technicians to continuously improve technical competency and customer satisfaction. This role is based in Iskandar Puteri, Malaysia.

Formación

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or related field.
• 3–5 years of experience in after-sales service, HVAC, air conditioning, or technical service management.
• Experience leading or supervising a service team is preferred.
• Willing to travel within Malaysia when required.
• Proficient in English, Mandarin, and Bahasa Malaysia.

Responsabilidades

• Manage daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and maintain high customer satisfaction.
• Develop and improve after-sales service processes including installation, maintenance, repair and complaint handling.
• Lead troubleshooting, on-site repairs and remote technical support.
• Coordinate with China HQ, customers, suppliers and service partners on technical, spare parts and logistics matters.
• Train and coach local service technicians on procedures, standards and knowledge.
• Monitor team performance and drive continuous improvement.

Conocimientos

Troubleshooting

Communication

Team leadership

English proficiency

Educación

Diploma/Bachelor's in Mechanical Engineering or related field

Herramientas

CRM systems

Descripción del empleo

Hirehub Group is seeking a capable After-Sales Service Manager for Malaysia to lead a dedicated team handling HVAC products, chillers, and air conditioning systems. You will oversee installation, maintenance, repair, and troubleshooting while upholding high service standards.

Coordinate with headquarters and customers, manage spare parts and logistics, and train technicians to continuously improve technical competency and customer satisfaction. This role is based in Iskandar Puteri, Malaysia.