HVAC After-Sales Supervisor: Data Centre Service Lead

Hirehub Management Sdn. Bhd.; Iskandar Puteri; On-site; MYR 102,000 - 122,000; Full time

Job summary

Hirehub Management Sdn. Bhd. is seeking an experienced After-Sales Service Manager for HVAC products to oversee daily operations in Malaysia. You will drive timely responses, maintain customer satisfaction, and lead a team of technicians across installation, maintenance, and repairs.

The role requires 3–5 years in HVAC service management, strong troubleshooting skills, and fluency in English, Mandarin and Bahasa Malaysia. Travel within Malaysia will be required as needed.

Qualifications

• Bachelor's/Diploma in Mechanical Engineering, Electrical Engineering, HVAC or related field.
• 3–5 years in after-sales service, HVAC, or technical service management.
• Experience leading a service team is preferred.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Manage daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and high customer satisfaction.
• Develop and improve after-sales service processes including installation, maintenance, repair, and complaints handling.
• Coordinate with China HQ, customers, suppliers, and service partners on technical, spare parts and logistics matters.
• Train and coach local technicians on procedures, service standards and technical knowledge.

Skills

Team leadership

Troubleshooting

Communication

Multilingual

Education

Engineering degree or Diploma

Job description

Hirehub Management Sdn. Bhd. is seeking an experienced After-Sales Service Manager for HVAC products to oversee daily operations in Malaysia. You will drive timely responses, maintain customer satisfaction, and lead a team of technicians across installation, maintenance, and repairs.

The role requires 3–5 years in HVAC service management, strong troubleshooting skills, and fluency in English, Mandarin and Bahasa Malaysia. Travel within Malaysia will be required as needed.