Human Resources Manager (Hotel)

THE KUALA LUMPUR JOURNAL; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

The Kuala Lumpur Journal is seeking a Strategic HR Leader to develop and implement HR strategies aligned with our hotel objectives. You will lead manpower planning, ensure optimal staffing, and oversee recruitment, employee relations, performance management, and HRIS maintenance.

Ideal candidates bring hospitality industry experience, strong knowledge of Malaysian labour law, and a proactive, engaging leadership style to drive morale, retention, and professional growth across all departments.

Qualifications

• Ability to provide strategic guidance and support to department heads on HR matters, talent development, employee engagement, and workforce performance.
• Experience in developing and implementing employer branding initiatives to strengthen the organisation’s position as an employer of choice.
• Proven capability to develop and implement strategies that enhance employee morale, productivity, engagement, and retention.
• Strong knowledge of Malaysian labour laws and regulations, particularly in relation to compensation, leave entitlements, and statutory contributions.
• Experience in conducting periodic salary and benefits benchmarking to ensure the organisation’s remuneration packages remain competitive and aligned with market practices.
• Ability to build and maintain strong, collaborative working relationships with department heads, management, and employees at all levels.
• Prior HR experience within the hospitality or F&B industry is highly recommended, with an understanding of the fast-paced and people-oriented nature of these environments.
• Possesses a warm, welcoming, and approachable personality, with strong interpersonal and communication skills to create a positive workplace environment.
• Strong conflict-resolution and problem-solving skills, with the ability to handle employee concerns and workplace issues professionally, fairly, and effectively.

Responsibilities

• Develop and implement HR strategies that support the hotel's business objectives
• Lead the manpower planning process and ensure optimal staffing levels across all departments
• Oversee the end-to-end recruitment process, ensuring timely hiring of qualified talent
• Oversee employee relations, grievance handling, conflict resolution, and disciplinary processes
• Lead the performance appraisal system and support department heads in managing employee performance
• Ensure accurate and up-to-date maintenance of HR records and HRIS systems
• Plan and supervise internal and external training programs to enhance employee competency
• Oversee salary reviews, wage structures, incentives, and employee benefits programs
• Ensure full compliance with the Employment Act and related statutory regulations
• Lead, mentor, and develop the HR team to ensure high performance and professional growth

Skills

Strategic HR leadership

Talent development

Employee engagement

Workforce performance

Communication skills

Job description

This is a Strategic HR Leadership position responsible for developing and implementing HR strategies that support the hotel's business objectives, leading manpower planning processes, and ensuring optimal staffing levels across all departments.

Key responsibilities

Develop and implement HR strategies that support the hotel's business objectives

Lead the manpower planning process and ensure optimal staffing levels across all departments

Oversee the end-to-end recruitment process, ensuring timely hiring of qualified talent

Oversee employee relations, grievance handling, conflict resolution, and disciplinary processes

Lead the performance appraisal system and support department heads in managing employee performance

Ensure accurate and up-to-date maintenance of HR records and HRIS systems

Plan and supervise internal and external training programs to enhance employee competency

Oversee salary reviews, wage structures, incentives, and employee benefits programs

Ensure full compliance with the Employment Act and related statutory regulations

Lead, mentor, and develop the HR team to ensure high performance and professional growth

Requirements:

Ability to provide strategic guidance and support to department heads on HR matters, talent development, employee engagement, and workforce performance.

Experience in developing and implementing employer branding initiatives to strengthen the organisation’s position as an employer of choice.

Proven capability to develop and implement strategies that enhance employee morale, productivity, engagement, and retention.

Strong knowledge of Malaysian labour laws and regulations, particularly in relation to compensation, leave entitlements, and statutory contributions.

Experience in conducting periodic salary and benefits benchmarking to ensure the organisation’s remuneration packages remain competitive and aligned with market practices.

Ability to build and maintain strong, collaborative working relationships with department heads, management, and employees at all levels.

Prior HR experience within the hospitality or F&B industry is highly recommended, with an understanding of the fast-paced and people-oriented nature of these environments.

Possesses a warm, welcoming, and approachable personality, with strong interpersonal and communication skills to create a positive workplace environment.

Strong conflict-resolution and problem-solving skills, with the ability to handle employee concerns and workplace issues professionally, fairly, and effectively.