Human Resources Specialist

TF-AMD Penang; Penang; On-site; MYR 78,000 - 134,000; Full time

Job summary

TF-AMD Penang is seeking an experienced HR Operations Lead based at Batu Kawan plant to handle day-to-day employee inquiries and drive HR processes. You will ensure data accuracy, confidentiality, and SLA adherence while coordinating with Payroll and HR partners to support smooth operations.

You will manage data, helpdesk queries, and contribute to HR digitalisation and benefits administration. A fast-paced, matrix environment awaits, requiring strong communication in English and Mandarin.

Qualifications

• Bachelor's degree or above in HR management or related field.
• Proficient in Mandarin and English; Mandarin required.
• 4–6 years of experience in HR operations.
• Strong knowledge of HR policies, SOPs, and systems.
• Good understanding of local labor laws and compliance.
• Strong Excel skills with VBA, Power BI and macros preferred.
• Self-starter with strong customer service and relationship-building skills.
• Experience in fast-paced global/matrix environments.
• Experience partnering with managers across departments.
• Strong analytical, presentation, problem solving, and PM skills.
• Excellent time management and multi-tasking.
• Experience in employee data management with confidentiality.
• Must maintain security and confidentiality practices.

Responsibilities

• Act as first point of contact for HR operations at Batu Kawan plant and resolve issues.
• Provide operational support for employee data management, status changes, transfers, promotions, and terminations.
• Manage HR Helpdesk and respond to queries related to HR operations, compensation, benefits, policies, and processes.
• Ensure queries are handled within agreed service levels.
• Maintain accurate employee records and HR data in HR systems.
• Ensure documentation and confidentiality.
• Collaborate with Payroll, HR Business Partners and other stakeholders.
• Assist in report generation and analysis.
• Support administration, review, and maintenance of compensation and benefits.
• Contribute to HR digitalisation and continuous improvement of Helpdesk and C&B operations.
• Identify workflow gaps and participate in HR process transitions and digital transformations.
• Other duties assigned by supervisor.

Skills

HR operations

Data management

Analytical skills

VBA

Power BI

Multi-department collaboration

Confidentiality

Education

Bachelor's degree in HR management

Tools

Excel

VBA

Power BI

Job description

• Act as a first point of contact for HR operations at Batu Kawan plant, handle day to day employee inquiries related to HR, and resolve process/practice issues
• Provide operational support for employee data management, status changes, transfers, promotions, and terminations.
• Manage HR Helpdesk enquiries and respond to employee queries relating to HR Operations, compensation, benefits, HR policies, and HR processes.
• Ensure employee enquiries are handled accurately and within agreed service levels
• Maintain accurate and timely employee records and HR data within relevant HR systems.
• Ensure proper documentation and adherence to data confidentiality requirements.
• Work closely with Payroll, HR Business Partners, and other internal stakeholders to support smooth and effective HR operations.
• Assist in report generation and analysis
• Support the administration, review, and maintenance of compensation and benefits programmes.
• Contribute to HR digitalisation and continuous improvement initiatives to enhance HR Helpdesk and C&B operational efficiency.
• Identify workflow gaps, participate in HR process transitions, and support digital transformation or automation initiatives.
• Other duties assigned by supervisor

Job Requirements

• Education: Bachelor's degree or above in HR management or related field
• Language: Good oral and written skills in both Mandarin and English. Mandarin proficiency is required due to the nature of certain work-related communications.
• Experience: Typically, 4 - 6 years of working experience in HR operations
• Good understanding of HR policies, SOPs, and HR systems.
• Good understanding of local labor laws and HR compliance requirements.
• Strong Excel skills with VBA, power BI and Macro capability preferred
• Must be a self-starter and independent person who possess strong customer service and relationship building skills; comfortable implementing change and dealing with ambiguity
• Experience working in fast paced global environment and is comfortable working in a matrix organization
• Experience partnering with managers and supporting employees across multiple departments
• Strong analytical, presentation, problem solving, and project management skills
• Excellent time management and work prioritization, ability to multi-task
• Experience in employee data management with strong attention to confidentiality.
• Must exhibit strong security and confidentiality practices

Travel requirement

Incumbent will be based in Batu Kawan and required to travel to Bayan Lepas on occasional basis