Human Resources Global Services Specialist

Altera; George Town; On-site; MYR 56,000 - 89,000; Part time

Job summary

Altera, Penang, Malaysia, is seeking an HR Operations professional to be the first point of contact for employees and managers, handling inquiries, onboarding activities, and case management in Workday and ServiceNow.

You will support benefits inquiries, leave administration, orientation (Day 1) both onsite and virtual, and offboarding processes. The role requires attention to detail and the ability to manage high-volume transactional work while maintaining confidentiality.

Qualifications

• Bachelor’s degree in HR, Business Administration, or equivalent experience.
• 1-2 years of experience in HR operations or shared services.
• Excellent communication and customer service skills.
• Hands-on experience with Workday and ServiceNow case management.
• Strong Microsoft Excel skills (PivotTables, VLOOKUP).
• Strong attention to detail and ability to manage high-volume transactional work.

Responsibilities

• Serve as first point of contact for HR inquiries and resolve cases.
• Manage and resolve cases using ServiceNow within SLAs.
• Execute onboarding transactions and coordinate onboarding activities.
• Facilitate Day 1 New Hire Orientation onsite and virtually.
• Process offboarding transactions including terminations and documentation.
• Support benefits inquiries and leave administration.
• Maintain and audit employee data in Workday.
• Generate HR documents (offer letters, change notices, verification letters).
• Assist internal audits and compliance activities.
• Collaborate with HR Business Partners, Payroll, and COEs.

Skills

Customer service

PowerPoint for training

Workday

ServiceNow

Excel PivotTables

VLOOKUP

Attention to detail

High-volume work

Education

Bachelor’s degree in HR, Business Administration, or equivalent experience

Tools

Workday

ServiceNow

PowerPoint

Excel

Job description

Job Details: Job Description

Serve as the first point of contact for employees and managers for HR inquiries. Manage and resolve cases using ServiceNow in accordance with established SLAs. Execute onboarding transactions, onboarding activities documentation coordination and background check processing Ability to facilitate Day 1 New Hire Orientation onsite and virtually Process offboarding transactions including terminations, separation documents and coordinating with IT, Payroll, and HR business partners. Support standard HR processes including benefits inquiries and leave administration support. Escalate complex or policy sensitive matters to Business HR or Centers of Excellence, as appropriate. Accurately execute HR transactions in Workday across the employee lifecycle Maintain and audit employee data to ensure system accuracy and compliance Generate HR documentation including offer letters, job change notices, employee verification letters, and separation documents. Ensure HR transactions comply with employment regulations and internal policies. Maintain confidentiality and proper handling of sensitive employee information. Support internal audits, reporting, and compliance-related activities. Deliver responsive, professional, and solution-oriented HR support to employees. Partner with Business HR, Talent Acquisition, Benefits, Payroll, and other COEs to ensure seamless case resolution Promote employee and manager self-service adoption Qualifications: Bachelor’s degree in HR, Business Administration, or equivalent experience. 1-2 years of experience in HR operations or shared services. Excellent communication and customer service skills. Proficient in PowerPoint for user training i.e. new hire orientation Hands-on experience with Workday and ServiceNow case management. Strong Microsoft Excel skills (PivotTables, VLOOKUP). Strong attention to detail and ability to manage high-volume transactional work

Job Type: Contract Employee (Fixed Term) Shift: Shift 1 (Malaysia) Primary Location: Penang 15, Penang, Malaysia Additional Locations:

Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Altera

Altera: Accelerating Innovators Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our end-to-end broad portfolio of products including FPGAs, CPLDs, Intellectual Property, development tools, System on Modules, SmartNICs and IPUs provide the flexibility to accelerate innovation. Altera is helping to shape the future through pioneering innovation that unlocks extraordinary possibilities for everyone on the planet.