APAC HR Services Hub Associate

Chubb External; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

Chubb Business Services Malaysia Sdn Bhd is seeking an APAC HR Services Hub Associate to deliver transactional HR services across the APAC region. You will be the first contact for HR enquiries via HR ServiceNow, supporting the employee lifecycle from onboarding to offboarding.

You will work with Oracle HCM and HR ServiceNow, ensuring accurate data and SLA-driven responses, while collaborating with cross-cultural stakeholders and knowledge management to continuously improve processes and

Qualifications

• Experience in customer service.
• Experience in HR administration or shared services is an advantage.
• Experience with HR information systems or applicant tracking systems is an advantage.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent communication skills in English and Traditional Chinese.
• Detail oriented with strong problem-solving skills.
• Customer focused mindset and positive learning attitude.

Responsibilities

• Deliver HR transactional services to employees, managers and HR community across APAC via HR ServiceNow.
• Resolve enquiries and process operational requests within SLAs for talent acquisition, onboarding, offboarding, compensation, benefits, time & labor, absence, and employee data management in Oracle HCM and HR ServiceNow.
• Adhere to established HR processes and procedures for accurate and consistent service delivery.
• Escalate complex issues to manager or subject matter expert in a timely manner.
• Leverage Oracle HCM and HR ServiceNow to drive Employee/Manager Self Service and automation.
• Collaborate with knowledge management to review and improve knowledge articles and information availability.
• Seek feedback and contribute to transformation initiatives to improve HR processes and service quality.

Skills

Customer service

HR administration

HR systems

MS Word/Excel/Outlook

English & Traditional Chinese

Tools

Oracle HCM

HR ServiceNow

Job description

The APAC HRServices Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.

Duties and Responsibilities

Resolve enquiries and process operational requests within service level agreement, for the areas of talent acquisition (including interview scheduling), onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management, in Oracle HCM and HR ServiceNow

Adhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent manner

Escalate complex issues to manager or a designated subject matter expert timely and appropriately

Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automation

Work closely with the knowledge management team to actively review the effectiveness of existing knowledge articles, and provide inputs on how to continuously improve information availability

Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards

Skills and Experience

Proven experience in customer service

Experience in HR administration or shared services will be an advantage

Experience with service center technologies, HR information systems or applicant tracking systems will be an advantage

Proficiency with Microsoft Word, Excel and Outlook

Excellent communication skills, both verbal and written, in English and Traditional Chinese

Detail oriented with strong problem-solving skills

Customer focused mindset and positive learning attitude

Strong interpersonal skills to work collaboratively with stakeholders cross-culturally and at different organizational levels

Superior organizational skills and able to manage multiple priorities effectively in a fast-paced and dynamic environment

Able to handle sensitive information with professionalism and confidentiality

Job Info

• Job Identification 35045
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category HR Services
• Business Unit Malaysia
• Legal Employer Chubb Business Services Malaysia Sdn Bhd