HRBP - Eng+Man - JB

Teleperformance; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

Teleperformance is seeking an HR Business Partner in Malaysia to partner with business leaders on talent needs and strategic HR initiatives. The role covers recruitment, onboarding, performance management, employee relations, and development within a fast-paced BPO environment.

The ideal candidate has a minimum of 2 years in HR roles, strong knowledge of Malaysian labour law, and fluency in Mandarin and English.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Professional HR certification such as CIPD/SHRM is advantageous.
• Minimum 2 years of HR experience in a corporate or fast-paced environment.
• Strong knowledge of HR practices and employment legislation in Malaysia.
• Experience in talent management including recruitment and development.
• Excellent communication and relationship-building across organizational levels.
• Fluency in Mandarin and English.

Responsibilities

• Partner with leaders to understand talent needs and offer HR solutions.
• Develop and implement people strategies aligned with business objectives.
• Support recruitment, onboarding, performance management, and employee relations.
• Advise line managers on HR policies and employment law.
• Manage employee relations and disciplinary processes per policy and law.
• Drive organizational development for engagement and retention.
• Contribute to learning and development initiatives.
• Analyze HR data to identify trends and opportunities.
• Collaborate with HR for consistent policy implementation.
• Support change management across the organization.

Skills

HR knowledge

Labour law compliance

Strategic thinking

Talent management

Communication

Problem solving

HRIS

MS Office

Independence with teamwork

Bilingual English and Mandarin

Education

Bachelor's degree in HR or related field

HR certification (CIPD/SHRM) advantageous

Tools

Microsoft Office

Job description

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field; professional HR certification (such as CIPD, SHRM, or equivalent) is advantageous

• Minimum 2 years of experience in a Human Resources Business Partner, HR Generalist, or related HR role within a corporate or fast-paced business environment

• Strong knowledge of HR practices, employment legislation, and labour law compliance relevant to Malaysia

• Excellent understanding of business operations and the ability to think strategically about how HR can contribute to business objectives

• Proven experience in talent management, including recruitment, performance management, and employee development

• Outstanding communication and interpersonal skills with the ability to build strong relationships across all organisational levels

• Strong problem-solving abilities and experience managing complex employee relations situations with sensitivity and professionalism

• Proficiency in HR information systems and Microsoft Office applications

• Ability to work independently while collaborating effectively within a team environment

• Able to speak fluently in Mandarin and English.

• Experience in BPO is preferred

Responsibilities

• Partner with business leaders and managers to understand their talent needs, challenges, and strategic objectives, providing tailored HR solutions and recommendations

• Develop and implement people strategies that align with business objectives, including workforce planning, talent management, and succession planning initiatives

• Support the full employee lifecycle, including recruitment, onboarding, performance management, employee relations, and offboarding

• Act as a trusted advisor to line managers on HR policies, employment law compliance, and best practices in people management

• Manage employee relations matters, including conflict resolution, disciplinary processes, and grievance handling in accordance with company policy and legal requirements

• Identify and drive organisational development initiatives to enhance employee engagement, retention, and performance

• Contribute to the design and delivery of learning and development programmes that support employee growth and skill advancement

• Monitor and analyse HR metrics and business data to identify trends, risks, and opportunities for improvement

• Collaborate with the broader HR team to ensure consistent policy implementation and HR service delivery across the organisation

• Support change management initiatives and help teams navigate organisational transitions effectively