HR Shared Services Team Lead

Tangspac Consulting Group; Kuala Lumpur; On-site; MYR 191,000 - 287,000; Full time

Benefits offered by this job

CEI licence (nice to have)

Job summary

Tangspac Consulting Group delivers HR services for Singapore-based employees, focusing on compliance, privacy, and high-quality support. You will collaborate with stakeholders to optimize HR operations and ensure smooth employee experiences.

The role emphasizes accurate record-keeping, onboarding/offboarding coordination with Singapore HR and IT, and comprehensive lifecycle administration, including leave and benefits, with a view to continuous service improvements.

Qualifications

• Knowledge of Singapore Ministry of Manpower and employment regulations.
• Diploma or degree in Human Resources, Business Administration, or related field.
• At least 5 years of experience in HR operations, shared services, or HR administration.
• Working knowledge of employee lifecycle processes with exposure to Singapore HR practices.
• Nice to have CEI licence.

Responsibilities

• Provide first-line HR support and address enquiries, escalating complex issues to ensure timely resolution.
• Maintain accurate employee records in HR systems for hires, transfers, promotions, and exits.
• Prepare employment letters, contracts, confirmations, and other standard HR documents.
• Coordinate onboarding and offboarding activities with Singapore HR, IT, and stakeholders.
• Administer leave, benefits, and lifecycle processes per company policies and Singapore regulations.
• Track service requests, meet turnaround times, and maintain clear case documentation.
• Prepare routine HR reports and assist audits, controls, and process improvements.
• Handle employee information confidentially and comply with data protection regulations.
• Support end-to-end lifecycle processes specifically for Singapore-based employees.

Skills

Attention to detail

Organizational skills

Singapore HR practices

HR operations

Education

Diploma or degree in HR

Job description

You will deliver first-line HR support and manage employee lifecycle processes for MY-Singapore-based employees, ensuring compliance with policies and data protection while collaborating with stakeholders to enhance HR operations.

Key responsibilities

Provide first-line support for employee and manager HR enquiries, escalating complex issues to appropriate parties to ensure timely resolution

Maintain accurate employee records in HR systems for new hires, transfers, promotions, and exits to support workforce data integrity

Prepare employment letters, contracts, confirmations, and other standard HR documents to facilitate onboarding and compliance

Coordinate onboarding and offboarding activities with Singapore HR, IT, and other stakeholders to ensure smooth employee transitions

Administer leave, benefits, and employee lifecycle processes in accordance with company policies and Singapore regulatory requirements

Track service requests, meet agreed turnaround times, and maintain clear case documentation to support operational efficiency

Prepare routine HR reports and assist with audits, controls, and process improvement initiatives to enhance HR service quality

Handle employee information confidentially and comply with data protection regulations to safeguard personal data

Support end-to-end employee lifecycle processes specifically for Singapore-based employees to ensure consistent HR service delivery

About you

Knowledge of Singapore Ministry of Manpower and employment regulations to ensure compliance with local labor laws

Diploma or degree in Human Resources, Business Administration, or a related field

At least 5 years of experience in HR operations, shared services, or HR administration

Working knowledge of employee lifecycle processes with exposure to Singapore HR practices

Strong attention to detail, organizational skills, and ability to follow through on tasks

Nice to have CEI licence.

About us

Tangspac Search is a subsidiary of Tangspac Consulting, a leading Asian staffing firm specializing in recruitment for financial services and technology sectors with over 20 years of expertise.

TANGSPAC was founded in Singapore and incorporated since 1994. We

also have a branch in HK, Malaysia, China and have forged alliances with

a number of I.T. search and consulting firms in the Asia region. Our main

focus is to be a market leader specializing in I.T. resources, consulting

and project services.

Our group comprises of I.T. recruitment arm, I.T. professional service

arm and I.T. consulting and outsourcing arm. Our clients are mainly

large Fortune 500 Companies

Please visit our company website at www.tangspac.com

TANGSPAC was founded in Singapore and incorporated since 1994. We

also have a branch in HK, Malaysia, China and have forged alliances with

a number of I.T. search and consulting firms in the Asia region. Our main

focus is to be a market leader specializing in I.T. resources, consulting

and project services.

Our group comprises of I.T. recruitment arm, I.T. professional service

arm and I.T. consulting and outsourcing arm. Our clients are mainly

large Fortune 500 Companies

Please visit our company website at www.tangspac.com