HR Shared Services (Junior role)

PERSOL; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PERSOL is seeking an HR Shared Services professional in Kuala Lumpur to support contractors through the employee lifecycle from onboarding to offboarding.

You'll handle onboarding, HRIS data management, payroll and benefits administration, performance management, and stakeholder liaison to ensure service standards are met and relationships with clients and consultants are strengthened.

Qualifications

• Strong attention to detail and organizational skills.
• Good communication skills, both written and verbal.
• Eagerness to learn about HR practices.
• Basic knowledge of MS Office or similar tools.

Responsibilities

• Onboarding: manage end-to-end pre joining and onboarding formalities for contractors, including contracts, work passes, renewals, documents, checks.
• HRIS: maintain contractor data, issue letters, upload to DocuSign for contracts and renewals, inform managers of renewals/terminations.
• Performance Management: administer appraisals and track completion for clients.
• Payroll & Benefits: ensure timely payroll data, manage leaves, insurance, allowances.
• Disciplinary issues and grievances handling.
• Off boarding and exit process management.
• Ensure processes adhere to SLAs.
• Collaborate with contractors and clients to improve relationships, productivity and retention.
• Liaise with internal and external stakeholders, including consultants and payroll team.

Skills

Attention to detail

Communication skills

HR practices learning

MS Office basics

Tools

MS Office

Job description

As anHR Shared Services, you’ll be the go-to contact for contractors and clients, supporting them throughout the employee lifecycle from onboarding to offboarding. You’ll help ensure HR processes run smoothly, efficiently, and in line with our service standards.

Major Duties and Responsibilities

1. Onboarding

• Manage the end-to-end pre joining and onboarding formalities so that the contractors have a smooth integration. This includes contract issuance, work pass applications, renewals, collection of documents, conducting of reference checks and so on.

2. HRIS

• Manage the contractors’ information and ensure that regular updates are done in the system. Maintain accurate and timely data recording. Issue letters and support them where required
• Provide end-to-end administrative support including (but not limited to) preparing and uploading documents to DocuSign for both Contract and Temporary Workers, extension, termination, contract resignations, reference checks, warnings, grievances, leave requests, claims requests, contractor bonuses, renewal or termination of Work Passes.
• Notify Managers when their Contractors are due for renewal or termination, confirm their decision and inform Contractors accordingly.

3. Performance Management

• Manage the performance appraisal process as required. Follow up and track completion of performance appraisals for clients that require this.

4. Payroll and Benefits Administration

• Ensure timely and accurate payroll information is provided so that contractors receive their salary payments accordingly
• Manage leave, insurance, allowances and other benefits administration

5. Disciplinary issues and grievance handling

6. Off boarding and management of the exit process

7. Ensure processes are administered accurately within defined SLAs

8. Work closely with the contractors and clients to improve work relationships, build morale, increase productivity and retention

9. Liaising with internal and external stakeholders

• Connect with client regularly and provide HR advisory services as required
• Maintain a close connect with consultants who place the candidates so as to ensure that there are no information gaps.
• Liaise with the Payroll & Billing team to resolve contractor timesheet issues, claims and payment issues, Client billing issues, overpayments made etc. and inform them on advance listing and payments.

What We're Looking For:

• Strong attention to detail and organizational skills
• Ability to handle sensitive information confidentially
• Good communication skills, both written and verbal
• Eagerness to learn about HR practices
• Basic knowledge of MS Office or similar tools