HR Shared Services (Junior role)

Tap Growth ai; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Tap Growth ai is seeking an HR Shared Services professional in Kuala Lumpur to act as the main contact for contractors and clients, guiding them through onboarding to offboarding. You will ensure HR processes run smoothly and adhere to our service standards.

You will own onboarding formalities, maintain contractor data in HRIS, support DocuSign workflows, manage payroll data, and assist with performance reviews and exit processes.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to handle sensitive information confidentially.
• Good communication skills, both written and verbal.
• Eagerness to learn about HR practices.
• Basic knowledge of MS Office or similar tools.

Responsibilities

• Onboarding: manage end-to-end pre-joining and onboarding formalities for contractors.
• HRIS: maintain contractor data, update systems, issue letters, and support DocuSign workflows.
• Performance Management: track and follow up on client performance appraisals.
• Payroll and Benefits: ensure timely payroll data and manage leave/insurance/allowances.
• Disciplinary issues and grievance handling.
• Offboarding and exit process management.
• Ensure processes are administered within defined SLAs.
• Collaborate with contractors and clients to improve relations and retention.
• Liaise with internal/external stakeholders; regular client connection and advisory services; coordinate with Payroll & Billing.

Skills

Attention to detail

Communication skills

Confidentiality

MS Office

Job description

As anHR Shared Services, you’ll be the go-to contact for contractors and clients, supporting them throughout the employee lifecycle from onboarding to offboarding. You’ll help ensure HR processes run smoothly, efficiently, and in line with our service standards.

Major Duties and Responsibilities

1. Onboarding

• Manage the end-to-end pre joining and onboarding formalities so that the contractors have a smooth integration. This includes contract issuance, work pass applications, renewals, collection of documents, conducting of reference checks and so on.

2. HRIS

• Manage the contractors’ information and ensure that regular updates are done in the system. Maintain accurate and timely data recording. Issue letters and support them where required
• Provide end-to-end administrative support including (but not limited to) preparing and uploading documents to DocuSign for both Contract and Temporary Workers, extension, termination, contract resignations, reference checks, warnings, grievances, leave requests, claims requests, contractor bonuses, renewal or termination of Work Passes.
• Notify Managers when their Contractors are due for renewal or termination, confirm their decision and inform Contractors accordingly.

3. Performance Management

• Manage the performance appraisal process as required. Follow up and track completion of performance appraisals for clients that require this.

4. Payroll and Benefits Administration

• Ensure timely and accurate payroll information is provided so that contractors receive their salary payments accordingly
• Manage leave, insurance, allowances and other benefits administration

5. Disciplinary issues and grievance handling

6. Off boarding and management of the exit process

7. Ensure processes are administered accurately within defined SLAs

8. Work closely with the contractors and clients to improve work relationships, build morale, increase productivity and retention

9. Liaising with internal and external stakeholders

• Connect with client regularly and provide HR advisory services as required
• Maintain a close connect with consultants who place the candidates so as to ensure that there are no information gaps.
• Liaise with the Payroll & Billing team to resolve contractor timesheet issues, claims and payment issues, Client billing issues, overpayments made etc. and inform them on advance listing and payments.

What We're Looking For:

• Strong attention to detail and organizational skills
• Ability to handle sensitive information confidentially
• Good communication skills, both written and verbal
• Eagerness to learn about HR practices
• Basic knowledge of MS Office or similar tools