HR Service Delivery Specialist

Accenture PLC; Kuala Lumpur; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Accenture is seeking an HR Service Delivery professional in Kuala Lumpur to act as a central point of contact for employee inquiries across the Hire to Retire lifecycle. You will provide high-quality support via ticketing, chat, and phone, handling onboarding, leave management, and access provisioning in a fast-paced client environment.

The role requires English and Korean fluency, strong communication, and excellent organizational skills to manage diverse HR processes and systems such as

Competenze

• Bachelor’s degree in Business Administration, Human Resources, Psychology, or a related field.
• 1–3 years of experience in HR service delivery, with exposure to processes across Korea.
• Experience with HR systems such as Workday, ServiceNow, SAP or other major HRIS platforms.
• Excellent communication and customer-service orientation, across multiple channels.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluency in English and Korean is a must.

Mansioni

• Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems using ticket management platforms, chat, and telephony.
• Administer core components of the employee lifecycle—including onboarding, offboarding, leave, flexible work arrangements, and access to self-service tools.
• Coordinate delivery of programs such as absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP).
• Support updates to HR documentation, policies, and procedures in alignment with labor laws and client requirements.
• Provide user assistance for Learning Management Systems (LMS), Employee Self-Service (ESS) platforms, and training logistics.
• Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection.
• Collect, track, and analyze employee service metrics and feedback to identify improvement opportunities.
• Collaborate with internal delivery teams to ensure consistent and timely support across geographies.

Conoscenze

Bilingual English-Korean

Customer service

Multichannel support

Strong communication

MS Office

Formazione

Bachelor’s degree in HR/Business

Strumenti

Workday

ServiceNow

SAP

Descrizione del lavoro

Accenture is seeking an HR Service Delivery professional in Kuala Lumpur to act as a central point of contact for employee inquiries across the Hire to Retire lifecycle. You will provide high-quality support via ticketing, chat, and phone, handling onboarding, leave management, and access provisioning in a fast-paced client environment.

The role requires English and Korean fluency, strong communication, and excellent organizational skills to manage diverse HR processes and systems such as