HR Service Delivery Pro (JP/KR) | Onboarding to Exit

Accenture Technology Solutions Sdn Bhd; Kuala Lumpur; Presencial; MYR 48.000 - 75.000; Jornada completa

Descripción de la vacante

Accenture is seeking an HR Service Delivery Associate (Japanese / Korean Speaking) to act as the central contact for employee inquiries across the Hire to Retire lifecycle. The role operates in a client-facing BPO setting and requires delivering high-quality service through ticketing, chat, and telephony across HR policies, programs, and systems.

You will support onboarding, leave management, access provisioning, LMS, ESS, and training logistics while collaborating with internal teams to ensure

Formación

• Bachelor’s degree in a related field.
• Experience delivering HR service across employee lifecycle.
• Strong communication and customer-service orientation.

Responsabilidades

• Respond to employee questions on HR policies, payroll, leave, benefits, and systems via multiple channels.
• Administer onboarding, offboarding, leave and access provisioning.
• Coordinate programs like absence management, performance reviews, and EAP.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Educación

Bachelor’s Degree in Business Administration, Human Resources, Psychology or related field

Herramientas

Workday

ServiceNow

SAP

Descripción del empleo

Accenture is seeking an HR Service Delivery Associate (Japanese / Korean Speaking) to act as the central contact for employee inquiries across the Hire to Retire lifecycle. The role operates in a client-facing BPO setting and requires delivering high-quality service through ticketing, chat, and telephony across HR policies, programs, and systems.

You will support onboarding, leave management, access provisioning, LMS, ESS, and training logistics while collaborating with internal teams to ensure