HR Services Operations (Employee Services) Associate - Korean Speaking

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Accenture Southeast Asia is seeking an HR Service Advocate to act as a central point of contact for employee inquiries across the Hire to Retire lifecycle. You will deliver high-quality, responsive service on HR policies, programs, and systems within a client-facing BPO environment.

The role emphasizes onboarding, leave management, access provisioning, and timely issue resolution with speed and professionalism.

Qualifications

• Bachelor’s degree in Business Administration, HR, psychology or related field.
• 1–3 years HR service delivery experience with lifecycle management.
• Experience with Workday, ServiceNow, SAP or other major HRIS platforms.
• Strong communication and customer-service orientation across channels.
• Excellent organization and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office.

Responsibilities

• Respond promptly to employee questions on HR policies, payroll, leave, benefits and systems via ticketing, chat and phone.
• Administer onboarding, offboarding, leave, flex work, and self-service access.
• Coordinate programs such as absence management, performance reviews, and EAPs.
• Support HR documentation updates in line with labor laws and client needs.
• Provide LMS and ESS user assistance and coordinate training logistics.
• Facilitate wellbeing and engagement initiatives and collect feedback.
• Track service metrics and collaborate with delivery teams across geographies.

Skills

Communication

Multichannel support

Organizational skills

Microsoft Office

Korean language

English language

Education

Bachelor’s Degree in Business Administration

Human Resources

Psychology

Tools

Workday

ServiceNow

SAP

Job description

Job Summary

Act as the central point of contact for employee inquiries and support across the full Hire to Retire (H2R) lifecycle. This role is responsible for delivering high-quality, responsive service to employees and managers on HR policies, programs, and systems. Operating in a client-facing BPO environment, the role ensures smooth execution of onboarding, leave management, access provisioning, and issue resolution using ticketing platforms, chat, and telephony to drive service excellence. Success in this role requires agility, attention to detail, and the ability to navigate complex service scenarios with professionalism and speed.

Key Responsibilities

• Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems using ticket management platforms, chat, and telephony
• Administer core components of the employee lifecycle—including onboarding, offboarding, leave, flexible work arrangements, and access to self-service tools
• Coordinate delivery of programs such as absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP)
• Support updates to HR documentation, policies, and procedures in alignment with labor laws and client requirements
• Provide user assistance for Learning Management Systems (LMS), Employee Self-Service (ESS) platforms, and training logistics
• Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection
• Collect, track, and analyze employee service metrics and feedback to identify improvement opportunities
• Collaborate with internal delivery teams to ensure consistent and timely support across geographies

Job Qualifications

• Bachelor’s Degree in Business Administration, Human Resources, Psychology, or a related field
• Minimum 1 – 3 years of experience in HR service delivery, covering employee lifecycle management and workforce support, with exposure to processes across South Korea
• Experience with HR systems such as Workday, ServiceNow, SAP or other major HRIS platforms
• Excellent communication and customer-service orientation, with the ability to engage across multiple channels
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Fluency in English and Korean is a must