HR Service Delivery Associate (Japanese / Korean Speaking)

Accenture Technology Solutions Sdn Bhd; Kuala Lumpur; Presencial; MYR 48.000 - 75.000; Jornada completa

Descripción de la vacante

Accenture is seeking an HR Service Delivery Associate (Japanese / Korean Speaking) to act as the central contact for employee inquiries across the Hire to Retire lifecycle. The role operates in a client-facing BPO setting and requires delivering high-quality service through ticketing, chat, and telephony across HR policies, programs, and systems.

You will support onboarding, leave management, access provisioning, LMS, ESS, and training logistics while collaborating with internal teams to ensure

Formación

• Bachelor’s degree in a related field.
• Experience delivering HR service across employee lifecycle.
• Strong communication and customer-service orientation.

Responsabilidades

• Respond to employee questions on HR policies, payroll, leave, benefits, and systems via multiple channels.
• Administer onboarding, offboarding, leave and access provisioning.
• Coordinate programs like absence management, performance reviews, and EAP.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Educación

Bachelor’s Degree in Business Administration, Human Resources, Psychology or related field

Herramientas

Workday

ServiceNow

SAP

Descripción del empleo

HR Service Delivery Associate (Japanese / Korean Speaking)

Act as the central point of contact for employee inquiries and support across the full Hire to Retire (H2R) lifecycle. This role is responsible for delivering high-quality, responsive service to employees and managers on HR policies, programs, and systems. Operating in a client-facing BPO environment, the role ensures smooth execution of onboarding, leave management, access provisioning, and issue resolution using ticketing platforms, chat, and telephony to drive service excellence. Success in this role requires agility, attention to detail, and the ability to navigate complex service scenarios with professionalism and speed.

Key Responsibilities:

Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems using ticket management platforms, chat, and telephony

Administer core components of the employee lifecycle—including onboarding, offboarding, leave, flexible work arrangements, and access to self-service tools

Coordinate delivery of programs such as absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP)

Support updates to HR documentation, policies, and procedures in alignment with labor laws and client requirements

Provide user assistance for Learning Management Systems (LMS), Employee Self-Service (ESS) platforms, and training logistics

Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection

Collect, track, and analyze employee service metrics and feedback to identify improvement opportunities

Collaborate with internal delivery teams to ensure consistent and timely support across geographies

Job Qualifications:

Bachelor’s Degree in Business Administration, Human Resources, Psychology, or a related field

Minimum 1 – 3 years of experience in HR service delivery, covering employee lifecycle management and workforce support, with exposure to processes across Japan or Korea.

Experience with HR systems such as Workday, ServiceNow, SAP or other major HRIS platforms

Excellent communication and customer-service orientation, with the ability to engage across multiple channels

Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Fluency in English and Japanese or Korean is a must

Overview

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Accenture Southeast Asia comprises Indonesia, Malaysia, Singapore and Thailand.

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