HR Service Delivery Analyst - Payroll & Data

Stanley Black & Decker; Malaysia; Hybrid; MYR 42,000 - 64,000; Full time

Job summary

Stanley Black & Decker Malaysia is seeking an HR Shared Services Agent to deliver payroll, employee data management, onboarding, terminations and other HR tasks aligned with SLAs and KPIs.

The ideal candidate has a degree in HR and 1–2 years in HR Shared Services or payroll, with strong customer service and data accuracy, and comfortable collaborating across global teams and time zones. This role offers hybrid work in Malaysia and requires advanced English; Japanese is a plus.

Qualifications

• Bachelor's degree in Human Resources or related field.
• 1–2 years of HR Shared Services experience focusing on payroll, customer service and quality assurance.
• Strong communication and data accuracy.
• Advanced English; Japanese is a plus.

Responsibilities

• Deliver end-to-end payroll processing, ensuring accurate and timely transactions.
• Coordinate with internal teams and payroll providers to validate inputs and resolve queries.
• Support compliance activities, audits, and year-end activities.
• Maintain accurate employee data in the HR system and ensure data integrity.
• Respond to employee inquiries with professional service and timeliness.
• Document processes and look for efficiencies and improvements.

Skills

Payroll processing

Customer service

Data integrity

English proficiency

Education

Bachelor's degree in Human Resources

Tools

Workday

ServiceNow

Job description

Stanley Black & Decker Malaysia is seeking an HR Shared Services Agent to deliver payroll, employee data management, onboarding, terminations and other HR tasks aligned with SLAs and KPIs.

The ideal candidate has a degree in HR and 1–2 years in HR Shared Services or payroll, with strong customer service and data accuracy, and comfortable collaborating across global teams and time zones. This role offers hybrid work in Malaysia and requires advanced English; Japanese is a plus.