HR Service Advisor

Michael Page; Kuala Lumpur; Hybrid; MYR 72,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical expenses coverage

Global exposure

Job summary

Jora Malaysia is seeking an HR Services professional to act as the primary contact for employee inquiries, ensuring timely and accurate support across policy questions and HR programs. The role involves processing HR transactions, managing verifications, and maintaining data integrity in HR systems.

The position requires experience in HR Shared Services or a related field, with strong English communication and the ability to navigate multiple applications in a fast-paced environment.

Qualifications

• Experience in HR Services/Operations/Shared Services or Customer Service.
• Experience with HR systems and platforms (Workday, Salesforce, ServiceNow or similar).
• Strong customer service focus and positive employee experience.
• Excellent English communication (spoken and written).
• Ability to work in a fast-paced shared services environment.

Responsibilities

• Serve as the primary contact for employee and ex-employee inquiries related to PC&C policies, processes, programs, and services.
• Provide timely, accurate, customer-focused support through various channels.
• Execute HR transactions and administrative activities per SLAs.

Skills

Customer service

Verbal communication

Written communication

Digital literacy

Work in shared services

Fast-paced environment

Stakeholder collaboration

Tools

Workday

Salesforce

ServiceNow

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Serve as the primary contact for employee and ex-employee inquiries related to PC&C policies, processes, programs, and services.
• Provide timely, accurate, and customer-focused support through various communication channels.
• Execute HR transactions and administrative activities in accordance with established procedures and service level agreements (SLAs).
• Manage employment verification, reference requests, document retrieval, and e-filing activities.
• Maintain accurate records and ensure data integrity across HR systems and databases.
• Escalate complex cases to appropriate teams when required and follow through to resolution.
• Support continuous improvement initiatives by identifying opportunities to enhance processes and employee experience.
• Ensure compliance with company policies, data privacy requirements, and regulatory standards.
• Collaborate effectively with internal stakeholders and cross-functional teams to deliver quality HR services.

• Serve as the primary contact for employee and ex-employee inquiries related to PC&C policies, processes, programs, and services.
• Provide timely, accurate, and customer-focused support through various communication channels.
• Execute HR transactions and administrative activities in accordance with established procedures and service level agreements (SLAs).
• Manage employment verification, reference requests, document retrieval, and e-filing activities.
• Maintain accurate records and ensure data integrity across HR systems and databases.
• Escalate complex cases to appropriate teams when required and follow through to resolution.
• Support continuous improvement initiatives by identifying opportunities to enhance processes and employee experience.
• Ensure compliance with company policies, data privacy requirements, and regulatory standards.
• Collaborate effectively with internal stakeholders and cross-functional teams to deliver quality HR services.

Exposure to a wide range of HR and employee lifecycle processesExperience working with leading HR technologies and systems

• Minimum 2 years of experience in HR Services, HR Operations, HR Shared Services, Customer Service, or a related field.
• Experience working in a Shared Services, Business Process Outsourcing (BPO), or Customer Service environment.
• Hands-on experience with HR systems and platforms such as Workday, Salesforce, ServiceNow, or similar tools.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent verbal and written communication skills in English.
• Ability to work effectively in a fast-paced shared services environment.
• Digital literacy and ability to quickly learn new systems, tools, and technologies.
• Experience navigating multiple applications and platforms simultaneously.

Our client is one of the world's leading integrated energy companies, committed to delivering secure, reliable, and more sustainable energy solutions. Operating across multiple countries and serving millions of customers worldwide, the organisation is focused on driving innovation, digital transformation, and supporting the transition to a lower-carbon future. Employees are empowered to make a meaningful impact through collaboration, continuous learning, and a strong commitment to people and safety.

• Contract Duration: 12 months
• Working Arrangement: Hybrid
• Covered Medical Expenses
• Opportunity to join a global organisation with a strong commitment to people, innovation, and continuous improvement.
• Experience working with leading HR technologies and systems in a dynamic shared services environment.