Senior Human Resources Officer/Manager

Cekap Technical Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an HR Systems Specialist to oversee day-to-day operations, maintenance, and user support of HRIS in Malaysia and overseas regions. You will respond to system failures, assist onboarding/offboarding, payroll queries, and data processing to ensure accurate records.

You will manage access provisioning, security, and lifecycle for collaboration platforms like Lark, while coordinating with local HR and IT teams to drive digital process improvements and ensure compliance with

Qualifications

• Bachelor’s degree in a related field or above.
• 3+ years of experience in HRSSC/HRIS/HR operations or SSC.
• Experience supporting HR systems in Southeast Asia preferred.
• Familiarity with local labor regulations and social security processes is a plus.
• Strong Excel skills and data processing capabilities.

Responsibilities

• Oversee day-to-day operations, maintenance, and user support of HR systems in Malaysia and overseas regions; resolve failures and data anomalies.
• Support onboarding, offboarding, transfers, payroll calculation support and data inquiries.
• Coordinate employee engagement activities and training for the local HR team.
• Manage account lifecycle and access provisioning for collaboration platforms (e.g., Lark) throughout onboarding-to-offboarding.
• Ensure system access security and permission compliance.
• Assist in collecting local business requirements, testing, deployment, and user training for HR systems.
• Drive digital process improvements to enhance local HR efficiency.
• Support other on-site HR tasks in Malaysia as needed.

Skills

HRIS

Excel

Data analysis

Data integrity

Cross-cultural collaboration

Education

Bachelor's degree

Tools

Lark

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Key responsibilities

• Oversee day-to-day operations, maintenance, and user support of HR systems in Malaysia and other overseas regions; respond to and resolve system failures, data anomalies, and user inquiries in a timely manner to ensure stable system operation
• Support local employees' basic HR matters, including onboarding, offboarding, transfers, and other core HR processes; employee inquiries; payroll calculation support and Q&A; data support
• Support operational matters of the local HR team, such as employee engagement activities and training organization
• Manage organizational structure setup of collaboration platforms (Lark, etc.) for the Malaysia team, account lifecycle management, role and permission configuration, and access provisioning throughout the employee onboarding-to-offboarding lifecycle
• Ensure system access security and permission compliance
• Participate in continuous optimization of HR systems by collecting local business requirements in Malaysia, conducting feasibility analysis, testing and validation, deployment, and user training
• Drive digital process improvements to enhance local HR operational efficiency
• Support other HR tasks requiring on-site support in Malaysia as assigned

About you

• Bachelor's degree or above, preferably in Human Resources, Information Management, Computer Science, Finance, or related fields
• 3+ years of experience in HRSSC, HRIS, HR operations, or shared service centers
• Experience supporting HR systems in Southeast Asia is preferred
• Familiarity with local labor regulations and social security processes is a plus
• Solid understanding of core HR processes (onboarding, offboarding, transfer, payroll calculation) and access management
• Proficient in Excel (functions, pivot tables, data cleaning) with strong data processing capabilities
• Experience in HR system implementation, testing, or project rollout is preferred
• Strong communication and coordination skills with the ability to collaborate across cultures and time zones
• Clear and logical thinking with the ability to independently and quickly identify system or data anomalies
• Detail-oriented, highly responsible, and sensitive to data accuracy