HR Operations Analyst (Indonesia) – Data & Service Excellence

Alcon; Selangor; On-site; MYR 154,000 - 276,000; Full time

Job summary

Alcon, the global eye-care leader, seeks an HR Operations Analyst for the Indonesia market to maintain employee data across HR systems and provide Shared Services support with excellence.

You'll handle lifecycle transactions, payroll-related inquiries, and data confidentiality while collaborating with regional and global HR teams to drive process improvements in a multinational setting.

Qualifications

• Bachelor's degree in HR, business or related field.
• Strong data management and attention to detail.
• Experience with HR systems like Workday or ServiceNow.

Responsibilities

• Resolve HR service requests and inquiries globally.
• Own cases from receipt to closure with timely updates.
• Process lifecycle transactions including onboarding and payroll changes.
• Maintain HR data in systems with confidentiality and accuracy.
• Assist with SOPs and region/global HR projects.

Skills

Attention to detail

Customer service

Communication skills

Multilingual

Problem solving

Education

Bachelor's Degree in HR/Business Admin

Tools

Workday

ServiceNow

Excel

Job description

Alcon, the global eye-care leader, seeks an HR Operations Analyst for the Indonesia market to maintain employee data across HR systems and provide Shared Services support with excellence.

You'll handle lifecycle transactions, payroll-related inquiries, and data confidentiality while collaborating with regional and global HR teams to drive process improvements in a multinational setting.