HR Operations Analyst (Indonesia Market)

Alcon Laboratories Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Alcon Laboratories Malaysia Sdn Bhd is seeking an HR Operations Analyst to support HR Shared Services across the employee lifecycle, including Workday and payroll inquiries. The role focuses on data accuracy, process improvement, and timely resolution of requests while partnering with global stakeholders.

The ideal candidate brings 1–3 years in HR operations, familiarity with HR systems, and a customer-focused mindset to ensure service excellence across regions.

Qualifications

• Bachelor's degree in HR, Business Admin, or related field.
• Hands-on experience with Workday, ServiceNow, or similar HR systems.
• Strong understanding of employee lifecycle and HR data management.

Responsibilities

• Resolve day-to-day HR service requests and inquiries globally.
• Own cases from receipt to closure with timely updates and accurate documentation.
• Serve as first point of contact for HR-related questions on lifecycle and payroll matters.

Skills

HR Shared Services

Workday/ServiceNow

Data integrity

Education

Bachelor's Degree in HR or related field

Tools

Workday

ServiceNow

Excel

Job description

HR Operations Analyst (Indonesia Market)

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

Associate I, Master Data Management is responsible for maintaining accurate and up-to-date employee data across HR systems while delivering HR Shared Services support to associates and managers globally. The role serves as a key point of contact for employee lifecycle and payroll-related inquiries, ensuring timely resolution of requests, data accuracy, compliance with global and local policies, and exceptional customer service.

The position works closely with HR stakeholders, managers, associates, and cross-functional teams to support HR operations, employee data management, issue resolution, process improvements, and service excellence initiatives. The role also contributes to continuous improvement efforts by identifying process gaps, supporting root cause analysis, and recommending solutions that enhance operational efficiency and employee experience.

Additionally, Associate I is responsible for safeguarding employee data confidentiality, maintaining compliance with company policies and regulatory requirements, supporting HR system adoption, and promoting operational excellence across Human Resources Shared Services.

KEY RESPONSIBILITIES

Service Deliveries

• Resolve day-to-day HR service requests and inquiries received through Workday and ServiceNow for associates and managers globally.
• Take ownership of cases from receipt through closure, ensuring timely updates, accurate documentation, and adherence to agreed service levels.
• Serve as the first point of contact for HR-related questions and provide guidance on employee lifecycle and payroll-related matters.
• Process employee lifecycle transactions, including onboarding, employment verifications, personnel file administration, employee data changes, colleague referrals, and other HR-related transactions.
• Process payroll-related changes in accordance with global and local processes while maintaining confidentiality and compliance requirements.
• Support associates and managers by providing accurate information on HR systems, processes, policies, and procedures.
• Escalate complex issues appropriately and ensure timely follow-up through resolution.
• Support training and education activities related to HR systems, policies, and processes.

Manage Day-to-Day Activities

• Manage and prioritize multiple requests and cases to meet operational requirements and service commitments.
• Maintain employee data within HR systems while ensuring data accuracy, completeness, and integrity.
• Conduct root cause analysis of recurring issues and coordinate corrective actions when required.
• Monitor workload and case queues to ensure timely completion of assigned activities.
• Collaborate with stakeholders and cross-functional teams to resolve employee data and HR process-related issues.
• Proactively identify process improvement opportunities and support implementation of operational enhancements.
• Prepare, maintain, and update standard operating procedures (SOPs), work instructions, policies, and process documentation.
• Support regional and global HR projects, initiatives, and transition activities as required.
• Share knowledge and best practices with team members to support operational effectiveness and continuous learning.

Compliance

• Ensure all HR processes and transactions are executed in accordance with company policies, procedures, and global operating standards.
• Maintain strict confidentiality and security of employee and organizational data.
• Ensure employee data is accurate, complete, and maintained in compliance with local legal and regulatory requirements.
• Support internal controls, audits, and compliance initiatives as required.
• Maintain complete and auditable records of HR transactions and supporting documentation.
• Promote a culture of quality, compliance, and continuous improvement within the HR Shared Services organization.

People & Stakeholder Management

• Build and maintain effective working relationships with associates, managers, HR teams, and key stakeholders.
• Deliver customer-focused support with professionalism, responsiveness, and attention to detail.
• Collaborate effectively within the team by sharing knowledge, supporting colleagues, and contributing to a positive work environment.
• Demonstrate flexibility and adaptability while supporting evolving business and operational needs.
• Communicate effectively with stakeholders across different countries, cultures, and functions.

WHAT YOU'LL BRING

Education

• Bachelor's Degree in Human Resources, Business Administration, Management, Psychology, or a related discipline.
• Professional HR certifications are an added advantage.

Languages

• Fluent in written and spoken Bahasa Indonesia and English.
• Bahasa Indonesia: Supports communication with associates and stakeholders in Indonesia.
• English: Supports collaboration with regional and global HR stakeholders.

Experience

• 1 to 3 years of experience in HR Shared Services, Human Resources Operations, Employee Lifecycle Management, Payroll Administration, or related HR functions.
• Hands-on experience with Workday, ServiceNow, or similar HR systems.
• Strong understanding of employee lifecycle processes and HR data management.
• Experience working in a multinational or shared services environment is preferred.
• Experience managing employee inquiries, case management, and HR transactions in a customer-service-oriented environment.
• Exposure to process improvement initiatives, issue resolution, and stakeholder engagement is an advantage.

Technical Skills

• Workday HR transaction processing and case management.
• ServiceNow ticket management.
• HR data maintenance and employee records administration.
• Microsoft Office applications, particularly Excel and Outlook.
• Knowledge of HR operational processes and shared services practices.
• Strong analytical, problem-solving, and documentation skills.

Personal Attributes

• Strong attention to detail with a focus on data accuracy and integrity.
• Customer-centric mindset with excellent service orientation.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Proactive, adaptable, and committed to continuous improvement.
• Capable of working independently and collaboratively within a global team environment.

See your impact at alcon.com/careers

Pharmaceuticals, Biotechnology & Medical Devices 51-100 employees

Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care. Learn more at www.alcon.com.

Mission: We aspire to lead the world in innovating life-changing vision products because when people see brilliantly, they live brilliantly.

Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care. Learn more at www.alcon.com.

Mission: We aspire to lead the world in innovating life-changing vision products because when people see brilliantly, they live brilliantly.

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