HR Manager

NPAworldwide; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

NPAworldwide in Kuala Lumpur is seeking an experienced HR leader to oversee payroll, compensation, benefits and staff relations. You will manage payroll accuracy, statutory contributions, and confidential employee records while guiding policy implementation.

The role requires 5+ years in HR, strong knowledge of Malaysian Labour Act, Mandarin and English fluency, and proven people-management skills. You will partner with department heads to drive performance, compliance, and employee development.

Qualifications

• Bachelor's degree in HRM, Business Admin, Psychology or related field (required)
• Minimum 5 years of HR experience, with at least 2 years in a managerial role
• Professional HR certification preferred (PHR/SPHR/SHRM)
• Strong knowledge of Malaysian Employment Act and labour laws
• Fluent in English and Mandarin; excellent communication & leadership

Responsibilities

• Oversee monthly payroll processing and ensure timely salary payments
• Verify attendance, overtime, allowances, deductions, and payroll accuracy
• Coordinate statutory contributions (EPF, SOCSO, EIS, PCB) and maintain confidential records
• Manage compensation and benefits programs, salary structures, bonuses, and incentives
• Handle employee relations, grievances, misconduct, and disciplinary actions
• Lead HR system management, reporting, and data security; ensure compliance with policies
• Support performance management, KPI setting, and probation processes
• Develop, update, and enforce HR policies, SOPs, and handbooks
• Provide management with HR analytics and strategic recommendations

Skills

Leadership

Communication

English & Mandarin

HR Policies

Problem solving

Organisational skills

Education

Bachelor's Degree in HRM/BA/Psychology

Tools

HRIS

MS Office

Job description

• Manage and oversee the monthly payroll process to ensure accurate and timely salary payment.
• Verify attendance, overtime, allowances, commissions, incentives, deductions, unpaid leave, and other payroll-related items.
• Review payroll reports and ensure accuracy before submission for management approval.
• Coordinate statutory contributions and payroll-related matters, including EPF, SOCSO, EIS, PCB, and other applicable requirements.
• Maintain accurate and confidential payroll records.
• Investigate and resolve payroll discrepancies and employee salary-related enquiries.
• Ensure payroll information is handled with strict confidentiality.
• Manage the companys compensation and benefits programmes.
• Review and administer salary structures, allowances, incentives, commissions, bonuses, and other employee benefits.
• Coordinate salary reviews, increments, promotions, and adjustments based on company policy and performance.
• Monitor market practices and recommend improvements to compensation and benefits where appropriate.
• Ensure employees receive accurate information regarding their salary and benefits.
• Maintain proper records of employee compensation and benefits.
• Employee Relations & Staff Issues
• Handle employee enquiries, grievances, complaints, and workplace concerns professionally and confidentially.
• Investigate employee misconduct, disciplinary matters, workplace incidents, and complaints when required.
• Conduct counselling and disciplinary meetings together with the relevant managers.
• Prepare and issue appropriate HR documentation, including warning letters, show-cause letters, and other disciplinary correspondence where necessary.
• Advise management and department heads on employee relations and disciplinary matters.
• Ensure staff issues are handled fairly, consistently, and in accordance with company policies.
• Maintain strict confidentiality regarding sensitive employee information and cases.
• Probation & Performance Management
• Monitor employee probation periods and ensure timely completion of probation assessments.
• Coordinate confirmation, extension, or termination of probation where applicable.
• Implement and monitor employee performance management processes.
• Assist managers in setting KPIs and performance expectations.
• Handle performance improvement plans for underperforming employees.
• Maintain proper documentation of employee performance and assessments.
• HR System Management
• Manage and maintain the companys HR system and employee database.
• Ensure employee information, attendance, leave, payroll, and other HR records are accurate and updated.
• Monitor system functionality and troubleshoot HR system issues.
• Coordinate with HR system vendors or IT support when required.
• Ensure proper user access, data security, and confidentiality of HR information.
• Generate HR reports and analytics from the HR system for management review.
• Identify opportunities to improve HR processes through system automation and digitalisation.
• Monitor employee attendance, lateness, absenteeism, overtime, and leave records.
• Ensure proper approval and documentation of leave and overtime.
• Monitor attendance trends and highlight recurring issues to management.
• Ensure accurate integration of attendance information with payroll.
• Work closely with department heads to address attendance and manpower issues.
• Develop, review, and update HR policies, procedures, employee handbooks, and SOPs.
• Ensure employees understand and comply with company policies and procedures.
• Ensure HR practices are aligned with applicable Malaysian employment laws and regulations.
• Maintain proper HR documentation and records for audit and management purposes.
• Keep management informed of significant changes in employment requirements that may affect the company.
• HR Reporting & Management Support
• Prepare monthly and ad-hoc HR reports for management.
• Monitor and report on headcount, turnover, absenteeism, payroll costs, overtime, recruitment, and employee performance.
• Provide HR analysis and recommendations to support management decision-making.
• Maintain accurate HR statistics and documentation.
• Support management on HR and operational projects as required.

Job Description

• Manage and oversee the monthly payroll process to ensure accurate and timely salary payment.
• Verify attendance, overtime, allowances, commissions, incentives, deductions, unpaid leave, and other payroll-related items.
• Review payroll reports and ensure accuracy before submission for management approval.
• Coordinate statutory contributions and payroll-related matters, including EPF, SOCSO, EIS, PCB, and other applicable requirements.
• Maintain accurate and confidential payroll records.
• Investigate and resolve payroll discrepancies and employee salary-related enquiries.
• Ensure payroll information is handled with strict confidentiality.
• Compensation & Benefits
• Manage the companys compensation and benefits programmes.
• Review and administer salary structures, allowances, incentives, commissions, bonuses, and other employee benefits.
• Coordinate salary reviews, increments, promotions, and adjustments based on company policy and performance.
• Monitor market practices and recommend improvements to compensation and benefits where appropriate.
• Ensure employees receive accurate information regarding their salary and benefits.
• Maintain proper records of employee compensation and benefits.
• Employee Relations & Staff Issues
• Handle employee enquiries, grievances, complaints, and workplace concerns professionally and confidentially.
• Investigate employee misconduct, disciplinary matters, workplace incidents, and complaints when required.
• Conduct counselling and disciplinary meetings together with the relevant managers.
• Prepare and issue appropriate HR documentation, including warning letters, show-cause letters, and other disciplinary correspondence where necessary.
• Advise management and department heads on employee relations and disciplinary matters.
• Ensure staff issues are handled fairly, consistently, and in accordance with company policies.
• Maintain strict confidentiality regarding sensitive employee information and cases.
• Probation & Performance Management
• Monitor employee probation periods and ensure timely completion of probation assessments.
• Coordinate confirmation, extension, or termination of probation where applicable.
• Implement and monitor employee performance management processes.
• Assist managers in setting KPIs and performance expectations.
• Handle performance improvement plans for underperforming employees.
• Maintain proper documentation of employee performance and assessments.
• HR System Management
• Manage and maintain the companys HR system and employee database.
• Ensure employee information, attendance, leave, payroll, and other HR records are accurate and updated.
• Monitor system functionality and troubleshoot HR system issues.
• Coordinate with HR system vendors or IT support when required.
• Ensure proper user access, data security, and confidentiality of HR information.
• Generate HR reports and analytics from the HR system for management review
• Identify opportunities to improve HR processes through system automation and digitalisation
• Leave, Attendance & Workforce Administration
• Monitor employee attendance, lateness, absenteeism, overtime, and leave records.
• Ensure proper approval and documentation of leave and overtime.
• Monitor attendance trends and highlight recurring issues to management.
• Ensure accurate integration of attendance information with payroll.
• Work closely with department heads to address attendance and manpower issues.
• HR Policies, SOP & Compliance
• Develop, review, and update HR policies, procedures, employee handbooks, and SOPs.
• Ensure employees understand and comply with company policies and procedures.
• Ensure HR practices are aligned with applicable Malaysian employment laws and regulations.
• Maintain proper HR documentation and records for audit and management purposes.
• Keep management informed of significant changes in employment requirements that may affect the company.
• HR Reporting & Management Support
• Prepare monthly and ad-hoc HR reports for management.
• Monitor and report on headcount, turnover, absenteeism, payroll costs, overtime, recruitment, and employee performance.
• Provide HR analysis and recommendations to support management decision-making.
• Maintain accurate HR statistics and documentation.
• Support management on HR and operational projects as required.

Qualifications

• Bachelor's Degree in Human Resource Management, Business Administration, Psychology, or a related field (required).
• Minimum of 5 years of experience in human resources, with at least 2 years in a managerial role.
• Professional HR certification is preferred (e.g. PHR, SPHR, SHRM-CP, SHRM-SCP, or MIHRM certification/membership).
• Strong knowledge of the Employment Act 1955, Industrial Relations Act 1967, other relevant Malaysian labour laws, HR policies, and best practices.
• Excellent communication, interpersonal, leadership, organisational, and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficient in HRIS, Microsoft Office applications, HR management software, and HR analytics/reporting tools.
• Fluent in both spoken and written English and Mandarin to effectively communicate with the Managing Director and Mandarin-speaking stakeholders.

Why Is This a Great Opportunity

• Offers comprehensive exposure to strategic and operational human resource functions, including recruitment, payroll, employee relations, performance management, and policy development.
• Provides the opportunity to lead HR initiatives and influence organizational growth through talent management, employee development, and workplace culture enhancement.
• Strengthens expertise in Malaysian employment legislation and HR best practices, ensuring continuous professional development in a compliance-driven environment.
• Enhances leadership and stakeholder management capabilities by collaborating closely with senior management and supporting business objectives across multiple HR functions.
• Encourages career progression through a managerial role that combines strategic decision-making, team leadership, and end-to-end human resource management within a dynamic organization.