HR Application Support

People Quest; Puchong; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Bonus payout

Rental allowance

Work hours 9am–6pm

Nearby LRT Bandar Kinrara

Career growth opportunities

Job summary

PeopleQuest is seeking a fresh graduate to join its application support team for the PeopleQuest HRMS platform in Malaysia. You will provide first- and second-level support via phone, email, and on-site visits when required. Ideal candidates have a diploma or bachelor’s degree in IT, CS, IS, HR, or business, strong communication skills, and a willingness to learn.

English is essential; Mandarin is a plus. The role emphasizes problem-solving, collaboration with internal teams, and customer

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Human Resources, Business Administration, or a related field.
• Fresh graduates are encouraged to apply; internship/part-time experience in related areas is advantageous.
• Strong analytical, troubleshooting and problem-solving skills with an interest in HRMS platforms.
• Basic understanding of software testing, UAT, system implementation, databases or SQL would be beneficial.
• Strong communication and interpersonal skills for customer support and internal collaboration.
• Customer-focused, patient, responsible, and able to manage multiple tasks and follow up on issues.
• Good written and spoken English; Mandarin proficiency is an advantage.

Responsibilities

• Provide first- and second-level application and technical support for the PeopleQuest HRMS platform via phone, email, remote connection, and on-site visits when required.
• Investigate, troubleshoot, and resolve customer incidents within service levels, documenting all cases.
• Collaborate with QA, Product, and Development to reproduce issues and deliver fixes or workarounds.
• Conduct functional/regression testing for releases and provide feedback for product improvement.
• Assist with project implementation, including training materials and user testing.
• Guide customers on system functionality and best practices.
• Maintain support documentation and knowledge-base articles.
• Identify opportunities to improve support processes and client relationships.

Skills

Analytical skills

Troubleshooting

Problem-solving

Communication skills

Interpersonal skills

English proficiency

Mandarin (advantage)

Learning willingness

Team collaboration

Travel/on-site support

Education

Diploma or bachelor’s degree in IT/CS/IS/HR/Business

Tools

SQL

HRMS platform

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Human Resources, Business Administration, or a related field.

Fresh graduates are encouraged to apply. Candidates with internship, project, or part-time experience in application support, software testing, system implementation, customer service, or HR systems will have an added advantage.

Good analytical, troubleshooting, and problem-solving skills, with an interest in learning how business applications and HRMS platforms operate.

Basic understanding of software testing, user acceptance testing, system implementation, databases, or SQL would be beneficial but is not mandatory.

Strong communication and interpersonal skills, with the confidence to support customers, conduct user training, and work with internal technical teams.

Customer-focused, patient, responsible, and able to manage multiple tasks and follow up on issues in a timely manner.

Good written and spoken English. Proficiency in Mandarin would be an advantage.

Willingness to learn, adapt to new technologies, and develop both functional and technical knowledge of the PeopleQuest HRMS platform.

Able to work independently and collaboratively in a team environment.

Willing to travel or provide on-site support when required.

Requirement

• Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Human Resources, Business Administration, or a related field.
• Fresh graduates are encouraged to apply. Candidates with internship, project, or part-time experience in application support, software testing, system implementation, customer service, or HR systems will have an added advantage.
• Good analytical, troubleshooting, and problem-solving skills, with an interest in learning how business applications and HRMS platforms operate.
• Basic understanding of software testing, user acceptance testing, system implementation, databases, or SQL would be beneficial but is not mandatory.
• Strong communication and interpersonal skills, with the confidence to support customers, conduct user training, and work with internal technical teams.
• Customer-focused, patient, responsible, and able to manage multiple tasks and follow up on issues in a timely manner.
• Good written and spoken English. Proficiency in Mandarin would be an advantage.
• Willingness to learn, adapt to new technologies, and develop both functional and technical knowledge of the PeopleQuest HRMS platform.
• Able to work independently and collaboratively in a team environment.
• Willing to travel or provide on-site support when required.

Responsibility

• Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
• Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
• Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
• Conduct functional, regression, and ongoing testing for new releases, system enhancements, patches, and bug fixes, and provide structured feedback for product improvement.
• Assist with project implementation as required, including preparing training materials, delivering user training, supporting user acceptance testing, and conducting application parallel runs.
• Guide customers on system functionality, configurations, and recommended best practices.
• Maintain support documentation, troubleshooting guides, test cases, and knowledge-base articles.
• Identify opportunities to improve support processes, software quality, customer satisfaction, and long-term client relationships.

Benefits

• Bonus -We offer attractive bonus pay-outs to all our performing employees
• Allowances -Project Incentive, performance and retention allowance. Employees from out of state are provided with rental allowance.
• Work Hours -Monday to Friday from 9am to 6pm (inclusive of 1 hour lunch break from 12 to 2pm)
• Work Location -5 mins walk from LRT station at Bandar Kinrara.
• Career Growth Opportunities - Encourage and promote to achieve career independence with min 5 years experience with us.