Software Support Specialist (HRMS Sofware)

Info-Tech Systems; Kuala Lumpur; On-site; MYR 45,000 - 71,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

Special Granted Leaves

Medical Benefit

Flexi Benefit Entitlement

Laptop Provided

Monthly Employee Engagement Events

Working Hours 9:00AM - 6:00PM Mon-Fri

Career Growth

Public Transport Access KL Sentral

Job summary

Jora Malaysia is seeking a Software Support Specialist to handle client inquiries related to Cloud HRMS software. The role emphasizes proactive support, system configuration, and remote troubleshooting to ensure smooth production progress.

The candidate should have a Diploma or equivalent and at least 1 year in IT support. Fresh graduates are encouraged to apply, with work based at Q Sentral in Kuala Lumpur, Malaysia.

Qualifications

• Diploma or equivalent in relevant field.
• At least 1 year IT support/Helpdesk experience preferred.
• Strong IT and software troubleshooting skills.
• Willing to work in Q Sentral.
• Fresh graduates may apply.

Responsibilities

• Serve as first point of contact for clients via phone and email.
• Resolve technical issues in a timely and professional manner.
• Configure systems accurately for software issues.
• Remotely connect to customer workstations or servers for troubleshooting.
• Meet individual KPIs and contribute to team goals while following procedures.
• Perform data migration and conduct product training for end users.
• Participate in ad-hoc projects and pre-implementation discussions.

Skills

IT Troubleshooting

Customer Support

Team Player

Fresh Graduates Welcome

Education

Diploma or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Software Support Specialist (HRMS Sofware)

We are looking to hire a jovial and energetic Software Support Specialist which in charge to support all client’s inquiries referring to Cloud HRMS software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company’s production progress.

Main Responsibilities:

• Serve as the first point of contact for clients, handling support request and system-related questions over the phone and by email.
• Resolve client’s technical issues in a timely and professional manner.
• Perform accurate and appropriate system configuration for software issues.
• Remotely connected to customer workstations or servers to troubleshoot software-related issues.
• Accountable for meeting individual KPIs and team goals and following procedures.
• Perform data migration works and conduct product training to end user, when necessary.
• Involve in ad-hoc project and pre-implementation discussions.

Main Requirements:

• Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
• At least 1 year of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
• Strong IT and software troubleshooting skills is an added advantage.
• A team player who is dynamic with a mature personality, independent and able to work under pressure.
• Fresh graduates are encouraged to apply.
• Applicants must be willing to work in Q Sentral.

The Package:

• Basic Salary
• Annual Leave, Medical Leave
• Special Granted Leaves (Birthday Leave, Marriage Leave, Compassionate Leave)
• Medical Benefit
• Flexi Benefit Entitlement, Laptop Provided, Monthly Employee Engagement Events
• Working Hours: 9:00AM - 6:00PM (Monday – Friday)
• Grow career with clear opportunities for advancement and professional development
• Office location easy access to public transportation [KL Sentral Station (e.g. MRT, LRT, Monorail, KTM)]