Housekeeping Coordinator (Hotel)

ZIKAY GROUP BERHAD (Hotel); Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a Housekeeping Coordinator to serve as the central communication hub for the housekeeping department. You will coordinate daily operations, manage room assignments, handle guest requests, maintain records, and support supervisors and attendants to ensure efficient workflow.

This role requires strong organizational, communication, and multitasking skills to maintain high standards of cleanliness and guest satisfaction in a dynamic hotel environment.

Qualifications

• Ability to coordinate daily housekeeping operations and communicate assignments.
• Strong organizational, communication, and multitasking skills.
• Experience in hospitality industry.
• Proficiency with Property Management System (PMS) and Microsoft Office.

Responsibilities

• Coordinate daily housekeeping activities and communicate assignments to room attendants, public area attendants, laundry, and supervisors.
• Prepare, distribute, and update room assignment sheets, ensuring coverage for all areas.
• Monitor room status throughout the day (e.g., vacant, occupied, stay-over, out-of-order, urgent rooms).
• Ensure smooth communication between Housekeeping, Front Office, Engineering, and other departments.
• Track special projects, VIP arrivals, early check-ins, and late check-outs.
• Receive and respond to phone calls, messages from superior, team and others.
• Record, track, and follow up on guest requests (extra linens, amenities, special cleaning, lost & found).
• Immediately relay urgent guest needs or complaints to supervisors or managers.
• Coordinate delivery of amenities or items requested through guest services.
• Maintain accurate records of room status, cleaning progress, and shift reports.
• Update the PMS or housekeeping software in real time.
• Prepare reports such as daily occupancy and housekeeping summary, lost & found logs, and guest requests.
• Assist with scheduling, timekeeping, and attendance tracking when required.
• Monitor and maintain stock of amenities, chemicals, and office supplies.
• Coordinate with the Team for replenishment and ensure carts/rooms are stocked to par levels.
• Track damaged items, shortages, overuse, and consumption trends.
• Assist supervisors in tracking room inspection results and re-clean requirements.
• Report maintenance problems and follow up on work orders with Engineering.
• Ensure compliance with safety and cleanliness standards.
• Support emergency procedures with clear communication channels.
• Provide administrative assistance to the Executive Housekeeper and supervisors.
• Facilitate shift-change handovers with detailed notes and train new staff on procedures.
• Ensure SOPs and service standards are followed by all staff.

Skills

Organizational skills

Communication skills

Multitasking

Tools

PMS systems

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Housekeeping Coordinator serves as the central communication hub for the housekeeping department. They coordinate daily operations, manage room assignments, handle guest requests, maintain records, and support both supervisors and attendants to ensure efficient workflow. This role requires strong organizational, communication, and multitasking skills

DUTIES & RESPONSIBILITIES:

Daily Operations & Coordination

• Coordinate daily housekeeping activities and communicate assignments to room attendants, public area attendants, laundry, and supervisors.
• Prepare, distribute, and update room assignment sheets, ensuring coverage for all areas.
• Monitor room status throughout the day (e.g., vacant, occupied, stay-over, out-of-order, urgent rooms).
• Ensure smooth communication between Housekeeping, Front Office, Engineering, and other departments.
• Track special projects, VIP arrivals, early check-ins, and late check-outs.

Communication & Guest Service

• Receive and respond to phone calls, messages from superior, team and others.
• Record, track, and follow up on guest requests (extra linens, amenities, special cleaning, lost & found).
• Immediately relay urgent guest needs or complaints to supervisors or managers.
• Coordinate delivery of amenities or items requested through guest services.

Record Keeping & Administrative Duties

• Maintain accurate records of room status, cleaning progress, and shift reports.
• Update the Property Management System (PMS) or housekeeping software in real time.
• Prepare reports such as:
• Daily occupancy and housekeeping summary
• Lost & found logs
• Guest Request
• Assist with scheduling, timekeeping, and attendance tracking when required.

Inventory & Supply Management

• Monitor and maintain stock of amenities, chemicals, and office supplies.
• Coordinate with the Team for replenishment.
• Ensure housekeeping carts and storage rooms are stocked according to par levels.
• Track damaged items, shortages, overuse, and consumption trends.

Quality Assurance & Safety

• Assist supervisors in tracking room inspection results and re-clean requirements.
• Report maintenance problems and follow up on work orders with Engineering.
• Ensure compliance with safety and cleanliness standards.
• Support emergency procedures by keeping communication channels clear and organized.

Team Support

• Provide administrative assistance to the Executive Housekeeper and Housekeeping Supervisors.
• Facilitate communication during shift changes through detailed handover notes.
• Help train new staff on communication systems, procedures, and department protocols.
• Ensure all staff follow departmental SOPs and service standards.

OTHER CONSIDERATIONS

• Attends daily meeting and communicates special instructions to team members
• Assists Room Attendants when they are shorthanded – “hands on” approach
• Provide trainings for new recruits
• Assist with room inventories
• Reports losses from rooms
• Supervises turn down service
• Investigates complaints and take corrective measures
• Attends training conducted by training department
• Be familiar with housekeeping office/Laundry procedures
• Any other duties assigned from time to time by Executive Housekeeper/Assistant Executive Housekeeper

SPECIFICATIONS

• Willing to work shifts
• Physical fit
• Friendly disposition
• Experience in hospitality industry
• Strong organizational and multitasking skills.
• Excellent communication abilities (verbal and written).
• Computer proficiency (PMS systems, Microsoft Office).
• Ability to stay calm in fast-paced or high-pressure situations.
• Customer service orientation and problem-solving skills.