Assistant Housekeeper

Hilton; Shah Alam; On-site; MYR 28,000 - 47,000; Full time

Job summary

Hilton Malaysia is seeking an Assistant Housekeeper to uphold high cleanliness standards and guest satisfaction on assigned floors. You will supervise housekeeping staff, manage inventory, and coordinate with other departments to ensure seamless operations.

You will lead by example, train new team members, handle guest requests, and report on operations to drive service excellence across the property.

Qualifications

• Proven experience as an Assistant Housekeeper or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsibilities

• Lead and oversee housekeeping attendants on assigned rooms and floors, ensuring cleanliness standards.
• Inspect rooms and public areas to meet high standards.
• Monitor and maintain housekeeping supplies and equipment.
• Organize work schedules for housekeeping staff.
• Provide excellent customer service to guests and address requests.
• Mentor and train new housekeeping staff.
• Coordinate with front desk, maintenance, and other departments.
• Track and report key performance indicators like guest satisfaction.

Skills

Leadership

Organizational skills

Guest service

Communication

Attention to detail

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As an Assistant Housekeeper, you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned rooms and floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs. Address special cleaning requests and resolve any housekeeping-related issues promptly.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

Qualifications

• Proven experience as an Assistant Housekeeper or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.