Housekeeping Supervisor

Landison Hotel; George Town; On-site; MYR 89,000 - 134,000; Full time

Job summary

Landison Hotel seeks a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet the highest cleanliness and presentation standards. You will supervise room attendants and public area attendants to maintain efficiency and quality, contributing to guest satisfaction.

The role requires strong leadership, attention to detail, and excellent communication to coordinate with Front Office, Maintenance, and Management.

Qualifications

• Minimum SPM qualification; Diploma in Hospitality Management would be a plus.
• Strong attention to detail and quality service.
• Good communication and interpersonal skills.

Responsibilities

• Supervise daily cleaning and servicing of guest rooms, corridors, and public areas.
• Assign duties to room attendants and inspect completed rooms for standards.
• Ensure proper use and maintenance of cleaning supplies, equipment, and amenities.
• Coordinate with Front Office on room status, rush rooms, and special requests.
• Monitor housekeeping trolleys and storerooms for tidiness and safety.
• Lead daily briefings and train staff in cleaning procedures and safety.

Education

SPM qualification

Diploma in Hospitality Management

Tools

Cleaning techniques

Chemical handling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position Summary

The Housekeeping Supervisor is responsible for supervising and coordinating the daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas are maintained to the highest standard of cleanliness and presentation. This role ensures that all room attendants and public area attendants perform their duties efficiently and according to hotel standards, contributing to overall guest satisfaction and a well-kept property.

Key Responsibilities

1. Supervision of Daily Operations

• Supervise the daily cleaning and servicing of guest rooms, corridors, and public areas.
• Assign duties to room attendants and inspect completed rooms to ensure they meet hotel cleanliness and presentation standards.
• Ensure all cleaning supplies, equipment, and amenities are properly used and maintained.
• Coordinate with Front Office regarding room status updates, rush rooms, and special requests.
• Monitor housekeeping trolleys and storage rooms to ensure tidiness and safety.

2. Quality Control and Inspection

• Conduct regular inspections of guest rooms, corridors, and public areas to ensure consistent service quality.
• Identify maintenance issues and report them promptly to the Maintenance Department for repair.
• Ensure all guest amenities, linens, and supplies are adequately stocked and in good condition.
• Check all VIP rooms and special requests to ensure perfect presentation before guest arrival.

3. Staff Management and Training

• Supervise, guide, and motivate room attendants and public area attendants to perform their duties effectively.
• Conduct daily briefings to communicate work assignments, occupancy levels, and special instructions.
• Train staff in cleaning procedures, safety standards, and guest interaction etiquette.
• Monitor staff attendance, grooming, and performance, and report any issues to the Housekeeping Manager.

4. Coordination and Communication

• Liaise with the Front Office and Maintenance to ensure smooth operations and guest satisfaction.
• Communicate guest feedback or complaints to the Housekeeping Manager and follow up on corrective actions.
• Ensure lost and found items are properly recorded and handled according to hotel policy.
• Support the Housekeeping Manager in preparing reports and maintaining records of room status and cleaning schedules.

5. Inventory and Equipment Control

• Monitor usage and stock levels of cleaning supplies, amenities, and linens.
• Report shortages or damages and ensure proper inventory handling.
• Ensure all housekeeping equipment is in safe working condition and properly stored after use.

6. Flexibility and Operational Support

• Be flexible and available during weekends, holidays, or peak periods to support hotel operations.
• Provide assistance and supervision for any housekeeping issues or hotel emergencies that occur during off-duty hours when required.
• Perform other duties as assigned by the Housekeeping Manager or Management Team.

Qualifications and Skills

• Minimum SPM qualification, a Diploma in Hospitality Management would be a plus
• Ability to priorities tasks and delegate effectively
• Strong attention to detail and commitment to providing quality service.
• Good communication and interpersonal skills.
• Knowledge of cleaning techniques and chemical handling.
• Flexibility to work during evenings, weekends and holidays