Hotel Operations Manager: Lead Guest Experience

D Merveilleux Suites Sdn Bhd; Kuala Lumpur; On-site; MYR 89,000 - 167,000; Full time

Benefits offered by this job

Competitive salary

Annual performance review

Medical and hospitalisation benefits

Job summary

D Merveilleux Suites Sdn Bhd in Kuala Lumpur is seeking an experienced Operations Manager to lead hotel operations at KLCC. You will oversee Front Office, Housekeeping, and Maintenance teams to ensure smooth daily operations and outstanding guest experiences.

The role demands strong leadership, the ability to manage a fast-paced shift, and proficiency with hotel management software and MS Office. Fluency in English and Bahasa Malaysia is essential, with Mandarin preferred for international

Qualifications

• Minimum 3 years of experience as operational manager in hotel or hospitality industry.
• Fluency in English and Bahasa Malaysia; Mandarin speaking is highly preferred.
• Proficiency in hotel management software and common computer applications (e.g., MS Office).

Responsibilities

• Manage Front Desk, Housekeeping, and Maintenance teams daily to ensure smooth hotel operations.
• Handle guest complaints, urgent issues, and operational emergencies, including night-time situations when required.
• Control operational costs for rooms, linen, staff rostering, and utilities to ensure efficiency and profitability.
• Conduct regular room inspections to ensure quality standards and safety compliance.
• Use the IDB hotel system to review reports, monitor room status, and ensure billing accuracy.
• Respond to guest reviews across OTA platforms in a timely and professional manner.
• Monitor and ensure hotel performance targets (Occupancy, ARR, Guest Satisfaction).
• Perform end‑of‑day reconciliation and reporting tasks as required by management.

Skills

Leadership

Team leadership

Communication

Interpersonal skills

Hotel software

MS Office

English

Bahasa Malaysia

Mandarin (preferred)

Tools

IDB PMS

Job description

D Merveilleux Suites Sdn Bhd in Kuala Lumpur is seeking an experienced Operations Manager to lead hotel operations at KLCC. You will oversee Front Office, Housekeeping, and Maintenance teams to ensure smooth daily operations and outstanding guest experiences.

The role demands strong leadership, the ability to manage a fast-paced shift, and proficiency with hotel management software and MS Office. Fluency in English and Bahasa Malaysia is essential, with Mandarin preferred for international