Front Desk Manager: Guest Experience Leader

D Merveilleux Suites Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual performance review

Medical benefits

Career growth opportunities

Collaborative working environment

KLCC location

Leadership/opportunity to own front-d

Job summary

D Merveilleux Suites Sdn Bhd in Kuala Lumpur is seeking an experienced Front Desk Manager to lead our front desk operations at KLCC, delivering guest-focused service in a hotel/serviced-apartment setting. You will supervise the front desk team, ensure smooth check-in/out, handle guest inquiries, coordinate with housekeeping and maintenance, and uphold service standards in a fast-paced environment.

This full-time, shift-based role requires 2–3 years in front office and strong leadership, with

Qualifications

• Minimum 2–3 years in front office or guest services
• Supervisory or team-leading experience preferred
• Fluent in English and Bahasa Malaysia; Mandarin preferred
• Strong leadership and interpersonal skills
• Proficient with hotel/property management systems and MS Office

Responsibilities

• Oversee day-to-day front desk operations and ensure smooth service delivery
• Lead, supervise, and motivate the front desk team
• Ensure efficient check-in/check-out procedures and handle special requests
• Handle guest inquiries, feedback, complaints, and service recovery
• Monitor reservations, room availability, and guest records
• Coordinate with housekeeping, maintenance, and other teams
• Manage guest communications and follow-up
• Monitor shift handovers, payments, and access control
• Conduct briefings and provide coaching to staff
• Monitor attendance, shift coverage, and performance
• Identify operational issues and propose improvements
• Maintain clean, organized, and presentable front desk areas
• Ensure compliance with policies and standards
• Assist management with other duties as required

Skills

Team leadership

Communication

Customer service

Problem solving

Organizational skills

Multitasking

Shift-based work

PMS familiarity

Tools

Hotel PMS

Job description

D Merveilleux Suites Sdn Bhd in Kuala Lumpur is seeking an experienced Front Desk Manager to lead our front desk operations at KLCC, delivering guest-focused service in a hotel/serviced-apartment setting. You will supervise the front desk team, ensure smooth check-in/out, handle guest inquiries, coordinate with housekeeping and maintenance, and uphold service standards in a fast-paced environment.

This full-time, shift-based role requires 2–3 years in front office and strong leadership, with