Senior Hotel Operations Leader – Luxury Resort

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague Wellness

EPF contributions

SOCSO & EIS

Public holidays

Engagement activities

Job summary

Mandarin Oriental, Kuala Lumpur seeks a Hotel Manager to join the executive team and lead day-to-day hotel operations to deliver exceptional guest experiences and strong profitability. You will deputize for the General Manager and guide operational teams with integrity and a growth mindset.

The role covers leadership across Rooms, Food & Beverage, Guest Services, Housekeeping, Engineering, and Security in a luxury environment, reporting to the General Manager.

Qualifications

• Minimum 8 to 10 years of progressive experience in hotel operations, with significant leadership or senior management capacity.
• Degree or Diploma in Business Administration or Hotel Management or a related discipline.
• Previous experience in a luxury or upscale hotel environment in a senior operational role is preferred.

Responsibilities

• Monitor and review operating criteria to prioritise customer care and service across hotel colleagues.
• Review guest complaints and take appropriate action.
• Manage guests’ correspondence and communications.
• Investigate guest complaints and report to the General Manager with actions taken.
• Maintain high visibility with guests and staff; be present in public areas at peak times.
• Raise and address staff needs or problems with the General Manager.

Skills

Leadership

Operations management

Guest service

Communication

Education

Degree in Business Administration or Hotel Management

Job description

Mandarin Oriental, Kuala Lumpur seeks a Hotel Manager to join the executive team and lead day-to-day hotel operations to deliver exceptional guest experiences and strong profitability. You will deputize for the General Manager and guide operational teams with integrity and a growth mindset.

The role covers leadership across Rooms, Food & Beverage, Guest Services, Housekeeping, Engineering, and Security in a luxury environment, reporting to the General Manager.