Hotel IT & Systems Leader

Fraser Place Puteri Harbour; Iskandar Puteri; On-site; MYR 90,000 - 150,000; Full time

Job summary

Fraser Place Puteri Harbour is seeking an IT Manager to oversee the hotel’s IT infrastructure, networks, and cybersecurity. You will support guests and associates, collaborate with Brand IT and external vendors, and drive technology initiatives to enhance guest experiences and operational efficiency.

Requirements include a Diploma/Degree in IT or CS and 3–5 years in IT, preferably within hospitality, with hands‑on experience in HMS/PMS, PABX, POS, CCTV and Wi‑Fi.

Qualifications

• Diploma or degree in IT, CS, or related field.
• 3–5 years IT experience, preferably in hotel/hospitality.
• Supervisory or IT management experience preferred.
• Experience with HMS/PMS, PABX, POS, CCTV, Wi‑Fi, and other hotel tech is an advantage.
• Strong knowledge of Windows, Microsoft 365, and office apps.
• Ability to manage IT projects, suppliers, contractors, and budgets.

Responsibilities

• Manage HMS/PMS and integrated third‑party apps to ensure performance and compliance with brand and ownership IT standards.
• Oversee daily IT operations, maintenance, and security of hotel IT infrastructure and networks.
• Ensure availability and security of IT systems to support hotel operations.
• Manage hotel network, internet, Wi‑Fi, firewalls, switches, and access points.
• Provide timely IT support to guests, associates, and departments with minimal disruption.
• Troubleshoot hardware, software, network, and system incidents and maintain SLAs.
• Implement cybersecurity measures to protect systems and data from threats.
• Coordinate with Brand IT, Corporate IT, vendors, and owners on IT projects and audits.
• Lead system upgrades and digital transformation initiatives.

Skills

IT management

Network administration

Cybersecurity

Project management

Vendor management

Technical support

Education

Diploma or Degree in IT/CS

Tools

HMS/PMS

PABX

POS systems

CCTV

Wi‑Fi systems

Job description

Fraser Place Puteri Harbour is seeking an IT Manager to oversee the hotel’s IT infrastructure, networks, and cybersecurity. You will support guests and associates, collaborate with Brand IT and external vendors, and drive technology initiatives to enhance guest experiences and operational efficiency.

Requirements include a Diploma/Degree in IT or CS and 3–5 years in IT, preferably within hospitality, with hands‑on experience in HMS/PMS, PABX, POS, CCTV and Wi‑Fi.