Front Office Duty Manager - Guest Experience Leader

Fraser Place Puteri Harbour; Iskandar Puteri; On-site; MYR 6,000 - 10,000; Full time

Job summary

Fraser Place Puteri Harbour, part of Frasers Hospitality, is seeking a Duty Manager to oversee Front Office operations during shifts and ensure guest satisfaction.

You will lead frontline teams, manage check-ins, check-outs, cash handling, and coordinate with Housekeeping and Engineering to maintain service excellence. Proficiency in English and 2–3 years in supervisory role preferred. Fraser Place Puteri Harbour offers a global platform within a renowned hospitality group.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management or Business Administration preferred.
• Minimum 2–3 years in Front Office Operations or a supervisory role.
• Strong English communication and interpersonal skills.
• Ability to lead cross-functional teams and manage emergencies.
• Experience handling guest inquiries, complaints and service recovery.

Responsibilities

• Oversee front office operations during shifts to ensure service excellence.
• Lead, train and coach Front Office associates to maintain high standards.
• Coordinate room allocations and guest requests efficiently.
• Manage cash handling, float control, and daily reconciliations.
• Handle guest feedback professionally and resolve issues promptly.
• Collaborate with Housekeeping, Engineering, Security and other departments.

Skills

Front Office leadership

Guest relations

Cash handling

Staff coaching

Shift management

Operational coordination

Communication skills

Team collaboration

Safety procedures

Education

Diploma or Degree in Hospitality Management/Hotel Management/Business Administration

Job description

Fraser Place Puteri Harbour, part of Frasers Hospitality, is seeking a Duty Manager to oversee Front Office operations during shifts and ensure guest satisfaction.

You will lead frontline teams, manage check-ins, check-outs, cash handling, and coordinate with Housekeeping and Engineering to maintain service excellence. Proficiency in English and 2–3 years in supervisory role preferred. Fraser Place Puteri Harbour offers a global platform within a renowned hospitality group.