IT Manager

Fraser Place Puteri Harbour; Iskandar Puteri; On-site; MYR 90,000 - 150,000; Full time

Job summary

Fraser Place Puteri Harbour is seeking an IT Manager to oversee the hotel’s IT infrastructure, networks, and cybersecurity. You will support guests and associates, collaborate with Brand IT and external vendors, and drive technology initiatives to enhance guest experiences and operational efficiency.

Requirements include a Diploma/Degree in IT or CS and 3–5 years in IT, preferably within hospitality, with hands‑on experience in HMS/PMS, PABX, POS, CCTV and Wi‑Fi.

Qualifications

• Diploma or degree in IT, CS, or related field.
• 3–5 years IT experience, preferably in hotel/hospitality.
• Supervisory or IT management experience preferred.
• Experience with HMS/PMS, PABX, POS, CCTV, Wi‑Fi, and other hotel tech is an advantage.
• Strong knowledge of Windows, Microsoft 365, and office apps.
• Ability to manage IT projects, suppliers, contractors, and budgets.

Responsibilities

• Manage HMS/PMS and integrated third‑party apps to ensure performance and compliance with brand and ownership IT standards.
• Oversee daily IT operations, maintenance, and security of hotel IT infrastructure and networks.
• Ensure availability and security of IT systems to support hotel operations.
• Manage hotel network, internet, Wi‑Fi, firewalls, switches, and access points.
• Provide timely IT support to guests, associates, and departments with minimal disruption.
• Troubleshoot hardware, software, network, and system incidents and maintain SLAs.
• Implement cybersecurity measures to protect systems and data from threats.
• Coordinate with Brand IT, Corporate IT, vendors, and owners on IT projects and audits.
• Lead system upgrades and digital transformation initiatives.

Skills

IT management

Network administration

Cybersecurity

Project management

Vendor management

Technical support

Education

Diploma or Degree in IT/CS

Tools

HMS/PMS

PABX

POS systems

CCTV

Wi‑Fi systems

Job description

To manage and maintain the hotel's IT infrastructure, systems, networks infrastructure, hardware, cybersecurity, and technology services to ensure secure and efficient operations. The IT Manager provides technical support to guests and associates, coordinates with brand and corporate IT teams, hotel ownership, and external vendors on IT projects, IT-related matters, projects, upgrades, and support and compliance requirements, while driving technology initiatives that enhance guest experience, operational efficiency, and business performance.

Key responsibilities

Manage and maintain the Hotel Management System (HMS), Property Management System (PMS), and all integrated third-party applications to ensure optimal performance, reliability, and compliance with brand, corporate, and ownership IT standards

Oversee the daily operation, maintenance, and security of the hotel's IT infrastructure, including servers, networks, hardware, software, telecommunications, and technology services

Ensure all IT systems, applications, and business-critical platforms are available, secure, and functioning efficiently to support hotel operations

Manage and monitor the hotel's network infrastructure, internet connectivity, Wi‑Fi services, firewalls, switches, access points, and communication systems

Provide timely and effective IT support to guests, associates, and hotel departments, ensuring minimal disruption to operations and guest services

Troubleshoot and resolve hardware, software, network, and system‑related incidents while maintaining agreed service levels

Implement and maintain cybersecurity measures to protect hotel systems, networks, guest information, and company data from unauthorized access, cyber threats, and security breaches

Manage data backup, disaster recovery, and business continuity processes, including regular testing and documentation to ensure operational resilience

Coordinate and serve as the primary liaison with Brand IT, Corporate IT, hotel ownership representatives, managed service providers, and external vendors on IT projects, system enhancements, support requirements, audits, and compliance initiatives

Lead and support system upgrades, technology implementations, digital transformation initiatives, infrastructure enhancements, and new technology deployments

About you

Diploma or Degree in Information Technology, Computer Science, or a related field

Minimum 3–5 years of IT experience, preferably in the hotel or hospitality industry

Previous experience in a supervisory or IT management role is preferred

Experience with hotel systems such as HMS/PMS, PABX, POS, key card systems, telephone systems, CCTV, Wi‑Fi, and other hotel technology is an advantage

Good knowledge of computers, hardware, software, networking, and internet systems

Familiar with Microsoft Windows, Microsoft 365, and common office applications

Basic knowledge of IT security, data backup, and disaster recovery

Good troubleshooting and problem‑solving skills

Able to manage IT projects, suppliers, contractors, and budgets

Good communication, leadership, and organizational skills

Fraser Place Puteri Harbour is one of the latest additions managed by Frasers Hospitality, the hospitality arm of Frasers Property Limited, which is a global hospitality operator with Gold-Standard serviced, hotel residences and boutique lifestyle hotels.

Since 1998, Frasers Hospitality have grown from an initial 412 residences in Singapore to more than 23,600 keys worldwide. We aim to anticipate and exceed customers’ evolving expectations through continuous innovation and intuitive service to deliver memorable experiences. With numerous awards adding to its achievements, Frasers continues to make its mark on the international hospitality scene with its strong vision for growth and exceptional service offerings.

Frasers Hospitality is a global leader in serviced, hotel residences and boutique lifestyle hotels with a collection of award‑winning offerings - Fraser Suites, Fraser Place, Fraser Residence, Modena by Fraser, Capri by Fraser, Malmaison and Hotel du Vin. With close to 148 properties spanning more than 80 key major cities across Asia, Australia, Middle East, Africa, and Europe, you are never too far from Frasers.

Overlooking the Puteri Harbour Marina in Iskandar Puteri, Fraser Place Puteri Harbour offers 297 tastefully designed and contemporary serviced apartments with modern amenities to ensure a comfortable and memorable stay for travellers. The property comes with a grand ballroom and meeting rooms, equipped with excellence meeting facilities and high‑speed Wi‑Fi access, with a capacity of 600 persons, perfect for events and functions. Within the vicinity is a plethora of exciting theme attractions such as Legoland, making Fraser Place Puteri Harbour not only an ideal accommodation for business travellers, but also a convenient accommodation for leisure travellers.

Fraser Place Puteri Harbour is one of the latest additions managed by Frasers Hospitality, the hospitality arm of Frasers Property Limited, which is a global hospitality operator with Gold-Standard serviced, hotel residences and boutique lifestyle hotels.

Since 1998, Frasers Hospitality have grown from an initial 412 residences in Singapore to more than 23,600 keys worldwide. We aim to anticipate and exceed customers’ evolving expectations through continuous innovation and intuitive service to deliver memorable experiences. With numerous awards adding to its achievements, Frasers continues to make its mark on the international hospitality scene with its strong vision for growth and exceptional service offerings.

Frasers Hospitality is a global leader in serviced, hotel residences and boutique lifestyle hotels with a collection of award‑winning offerings - Fraser Suites, Fraser Place, Fraser Residence, Modena by Fraser, Capri by Fraser, Malmaison and Hotel du Vin. With close to 148 properties spanning more than 80 key major cities across Asia, Australia, Middle East, Africa, and Europe, you are never too far from Frasers.

Overlooking the Puteri Harbour Marina in Iskandar Puteri, Fraser Place Puteri Harbour offers 297 tastefully designed and contemporary serviced apartments with modern amenities to ensure a comfortable and memorable stay for travellers. The property comes with a grand ballroom and meeting rooms, equipped with excellence meeting facilities and high‑speed Wi‑Fi access, with a capacity of 600 persons, perfect for events and functions. Within the vicinity is a plethora of exciting theme attractions such as Legoland, making Fraser Place Puteri Harbour not only an ideal accommodation for business travellers, but also a convenient accommodation for leisure travellers.