Aspiring F&B Outlet Manager - Guest Experience

Shangri-La Rasa Ria, Kota Kinabalu; West Coast Division; On-site; MYR 78,000 - 112,000; Full time

Job summary

Shangri-La Rasa Ria, Kota Kinabalu seeks an Assistant Outlet Manager for its F&B Service Division. You will oversee daily operations of the assigned outlet, lead the team, ensure guest service excellence and product quality, and uphold Shangri-La standards.

With 2-3 years in F&B, preferably in a 5-star hotel, you will manage staff rosters, control costs, upsell, and train the team while maintaining food safety and SOP compliance.

Qualifications

• Minimum 2-3 years in F&B operations, preferably in a 5-star hotel.
• Good leadership and able to manage the restaurant independently.
• Strong guest engagement and ability to handle complaints confidently.
• Good knowledge of restaurant operations and service standards.
• Good food and beverage knowledge with upselling skills.
• Able to lead, train and motivate the team.
• Understand revenue, cost control and basic P&L.
• Able to manage manpower, roster and daily operations.
• Able to comply with Shangri-La's food safety, hygiene, and SOPs.

Responsibilities

• Oversee daily operation and overall performance of the assigned outlet.
• Manage the team, ensure guest service and product quality, delegate duties.
• Ensure all hotel procedures, food safety requirements, and Shangri-La standards are followed.
• Maintain rosters, supervise daily operations and ensure smooth F&B service.

Skills

Leadership

Guest engagement

Upselling

Team motivation

P&L understanding

SOP compliance

Problem solving

Job description

Shangri-La Rasa Ria, Kota Kinabalu seeks an Assistant Outlet Manager for its F&B Service Division. You will oversee daily operations of the assigned outlet, lead the team, ensure guest service excellence and product quality, and uphold Shangri-La standards.

With 2-3 years in F&B, preferably in a 5-star hotel, you will manage staff rosters, control costs, upsell, and train the team while maintaining food safety and SOP compliance.