Hospitality IT Specialist — Guest Experience Tech

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group); Genting Highlands; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Accommodation discounts

Meal allowances

Health & wellness initiatives

Flexible work arrangements

Job summary

Swiss-Garden International Hotels, Resorts & Inns is seeking an IT Executive to join our Genting Highlands ICT team. The role focuses on supporting and maintaining IT infrastructure to ensure seamless operations across hospitality properties and enhance guest experiences.

With 2-4 years in IT support and a background in Windows/Linux, you will handle end-user issues, systems monitoring, and security practices while collaborating with senior staff on improvements and upgrades.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent practical experience
• 2-4 years of hands-on IT support, help desk or systems administration experience
• Strong knowledge of Windows and/or Linux operating systems
• Experience with TCP/IP, DNS, DHCP and firewall configuration
• Hardware diagnostics and repair for desktops, laptops and servers
• Familiarity with ticketing systems and IT service management tools
• Understanding of cybersecurity best practices and data protection principles
• Excellent problem-solving skills and attention to detail
• Strong communication skills for explaining technical concepts to non-technical users
• Teamwork ability and multi-priority management
• Certifications such as CompTIA A+, Network+ or Microsoft certifications are highly desirable
• Hospitality industry experience is advantageous but not essential

Responsibilities

• Provide first-line and second-line technical support to end-users, resolving hardware, software and network issues
• Monitor and maintain IT systems, servers and network infrastructure for optimal performance
• Install, configure and troubleshoot IT equipment including computers, printers, VoIP systems and peripherals
• Manage IT asset inventory and maintain records of hardware and software
• Provide IT support to hotel operations, front office systems and guest-facing tech
• Assist with security protocols and data protection measures
• Document issues, resolutions and create knowledge base articles
• Collaborate with senior IT staff to implement system improvements and upgrades
• Support installation and configuration of new applications and systems

Skills

Windows/Linux

TCP/IP DNS DHCP

Hardware repair

IT support

Cybersecurity basics

Ticketing systems

Communication skills

Teamwork

CompTIA A+

Education

Diploma or Bachelor's in IT/CS

Tools

ITSM tools

Remote management tools

Job description

Swiss-Garden International Hotels, Resorts & Inns is seeking an IT Executive to join our Genting Highlands ICT team. The role focuses on supporting and maintaining IT infrastructure to ensure seamless operations across hospitality properties and enhance guest experiences.

With 2-4 years in IT support and a background in Windows/Linux, you will handle end-user issues, systems monitoring, and security practices while collaborating with senior staff on improvements and upgrades.