Hospitality IT Specialist — Systems & Network Ops

Shangri-La Rasa Ria, Kota Kinabalu; West Coast Division; On-site; MYR 42,000 - 66,000; Full time

Job summary

Shangri-La Rasa Ria, Kota Kinabalu invites a Senior IT Officer to ensure smooth operation of hotel management systems including OPERA PMS, POS, and PABX. You will troubleshoot, maintain, and secure systems across departments, supporting the IT function with network and infrastructure tasks.

The role requires 1–3 years in IT support within hospitality, a Diploma/Degree in IT, and strong English communication.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Networking, or related field.
• 1–3 years in IT support or hospitality systems environment preferred
• Hotel Systems: OPERA PMS, POS systems, PABX, Office 365 familiarization

Responsibilities

• Provide day-to-day operational support for hotel management systems (OPERA PMS, POS, PABX, and other applications).
• Troubleshoot, maintain and elevate system-related issues across departments (Front Office, F&B, Housekeeping, Reservations).
• Assist in user account administration, access rights management, and system security.

Skills

OPERA PMS

Networking

IT Support

Education

Diploma/degree in IT

Tools

Office 365

Job description

Shangri-La Rasa Ria, Kota Kinabalu invites a Senior IT Officer to ensure smooth operation of hotel management systems including OPERA PMS, POS, and PABX. You will troubleshoot, maintain, and secure systems across departments, supporting the IT function with network and infrastructure tasks.

The role requires 1–3 years in IT support within hospitality, a Diploma/Degree in IT, and strong English communication.