Homestay Guest Experience & Bookings Lead

HIAP LEONG REALTY SDN. BHD.; Rawang; On-site; MYR 33,000 - 61,000; Full time

Job summary

HIAP LEONG REALTY SDN. BHD. is hiring a hands-on Sales and Operations Executive (Homestay) to grow bookings, assist guests and keep properties guest-ready.

You will manage guest journeys from enquiry to post-stay follow-up while coordinating daily operations and housekeeping. Ideal candidates have a Diploma or Degree in Hospitality or related fields, 1–3 years in hospitality or sales, strong communication and negotiation skills, and comfort with WhatsApp and online booking platforms.

Qualifications

• Diploma or Degree in Hospitality, Business Administration, Tourism or related field.
• 1–3 years’ experience in hospitality, sales, customer service or property management.
• Confident communication and customer service skills with the ability to negotiate and close bookings.
• Comfortable using WhatsApp, social media and online booking platforms.
• Well organised with the ability to manage multiple priorities independently.
• Willing to work on weekends and public holidays.

Responsibilities

• Respond to booking enquiries via WhatsApp, phone, social media and online booking platforms.
• Prepare quotations and negotiate within approved guidelines and convert enquiries into confirmed bookings.
• Coordinate booking confirmations, deposits and payments, and maintain accurate booking, customer and payment records.
• Support guests before, during and after their stay, including check-in and check-out arrangements.
• Follow up after stays to encourage positive reviews and repeat bookings.
• Coordinate housekeeping, cleaning schedules, maintenance works and external vendors.
• Monitor arrivals, departures and daily bookings, and conduct regular property inspections.
• Prepare daily or monthly sales and operations reports, and work towards monthly booking and revenue targets.

Skills

Communication skills

Customer service

Negotiation

Education

Diploma/Degree in Hospitality or related field

Job description

HIAP LEONG REALTY SDN. BHD. is hiring a hands-on Sales and Operations Executive (Homestay) to grow bookings, assist guests and keep properties guest-ready.

You will manage guest journeys from enquiry to post-stay follow-up while coordinating daily operations and housekeeping. Ideal candidates have a Diploma or Degree in Hospitality or related fields, 1–3 years in hospitality or sales, strong communication and negotiation skills, and comfort with WhatsApp and online booking platforms.