Guest Success & Operations Lead – Airbnb

Bajun Asset Management Sdn Bhd; Kuala Lumpur; Sur place; MYR 33 000 - 39 000; Plein temps

Résumé du poste

Bajun Asset Management Sdn Bhd is seeking a responsible Sales and Operations Executive to join our Airbnb and short-term rental operations team in Kuala Lumpur. You will handle guest enquiries, convert them into bookings, manage reservations, and coordinate check-ins and check-outs with housekeeping and maintenance.

The ideal candidate communicates well in English and Bahasa Malaysia, with a proactive, sales-driven attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong communication and problem-solving skills for guest interactions.
• Ability to multitask in a fast-paced environment and manage bookings.
• Basic computer skills and English plus Bahasa Malaysia fluency.
• Experience in Airbnb, hospitality, hotel reservations or customer service is an advantage but not required.
• Fresh graduates welcome to apply; willingness to learn is important.
• Willing to work on weekends and public holidays as scheduled.

Responsabilités

• Handle guest enquiries and convert enquiries into confirmed bookings.
• Manage reservations and coordinate check-ins and check-outs.
• Monitor room availability and pricing, collaborating with housekeeping and maintenance.

Connaissances

Customer service

Communication

Problem solving

Multitasking

English

Bahasa Malaysia

Sales

Outils

MS Office

Description du poste

Bajun Asset Management Sdn Bhd is seeking a responsible Sales and Operations Executive to join our Airbnb and short-term rental operations team in Kuala Lumpur. You will handle guest enquiries, convert them into bookings, manage reservations, and coordinate check-ins and check-outs with housekeeping and maintenance.

The ideal candidate communicates well in English and Bahasa Malaysia, with a proactive, sales-driven attitude, and the ability to multitask in a fast-paced environment.